The Role
As a Customer Engagement Intern, assist with campaign execution, provide support to users, track data trends, and coordinate with teams.
Summary Generated by Built In
We are looking for a high-energy, empathetic, and organized Customer Engagement Intern to join our team. You will be on the front lines, helping us build a community of daily users. You’ll assist in streamlining our communication channels and ensuring every customer feels heard and valued.
Key Responsibilities
- Campaign Launchpad: Drive the execution of high-impact promos and top-up campaigns. You’ll be the engine behind message blasts, eligibility tracking, and the follow-up sequences that turn "interest" into "action."
- VIP Concierge: Provide "white-glove" support for our top-tier users. You’ll manage campaign fulfillment and proactive reminders, ensuring our most valuable customers feel like insiders.
- Data Storytelling: Own the numbers behind the magic. You’ll track participation and top-up trends, transforming raw data into simple, actionable performance summaries for the team.
- Cross-Functional Bridge: Act as the "glue" between Design and Marketing. You’ll coordinate timelines and assets to ensure every campaign looks sharp and launches on time.
- Creative Voice: Flex your writing muscles by drafting punchy promo copy, announcements, and social captions that grab attention and drive clicks.
What We’re Looking For
- Communication Style: You write with warmth and clarity. You can turn a technical explanation into a friendly conversation.
- Problem-Solver Mindset: You don't just report a problem; you suggest a fix.
- Tech Savvy: Familiarity with tools like sheets, canva is a big plus.
- Empathy: You genuinely enjoy helping people and can stay calm and positive under pressure.
Top Skills
Canva
Sheets
Am I A Good Fit?
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The Company
What We Do
Kumu is a livestreaming app built for GenZ & Millennial Filipinos. Our Social TV, virtual gifts economy, and live commerce platform empowers thousands of Filipino content creators around the world. We have been downloaded in over 55 countries and have over 6 million registered users since launching in August 2018.
