dunnhumby

Customer Engagement Client Manager

Posted 11 Days Ago

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São Paulo, BRA

In-Office

Entry level

eCommerce • Retail

The Role

Leads customer engagement and CRM initiatives for clients, translating customer insights into personalized communications and loyalty programs. Partners with analysts, data scientists, and client stakeholders to improve retention, campaign performance, and customer value. The role includes strategic planning, stakeholder influence, project delivery, people leadership, team coaching, and Agile cross-functional collaboration.

Summary Generated by Built In

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Loyalty & CRM

Our Loyalty and CRM team helps the world’s leading retailers deepen their relationships with customers through data-led loyalty programmes, personalised communications and targeted offers. Drawing on dunnhumby’s customer science and decades of loyalty expertise, we design and optimise the programmes that keep shoppers choosing our clients and coming back more often.

About the Role

We’re looking for a Customer Engagement Client Manager. This role sits at the intersection of customer strategy, loyalty, CRM and commercial impact, helping clients create meaningful customer relationships through data-driven engagement programmes.

You’ll work with cross-functional teams to translate customer insight into impactful engagement plans, supporting the design, execution and optimisation of personalised customer experiences that drive loyalty, retention and growth.

What You'll Be Doing

As a key member of the Customer Engagement team, you’ll help clients maximise the value of their customer data by developing engagement strategies and delivering measurable business outcomes.

Lead customer engagement and CRM initiatives across multiple client stakeholders.
Translate customer insight into targeted engagement programmes and personalised communications.
Partner with analysts, data scientists and client teams to identify opportunities to improve customer loyalty and retention.
Measure campaign performance and recommend actions that improve effectiveness and customer value.
Build trusted relationships with client stakeholders and support strategic planning discussions.

What We're Looking For

You’ll bring a blend of customer-centric thinking, commercial awareness and strong stakeholder management skills.

Experience developing or managing CRM, loyalty or customer engagement programmes.
Confidence presenting recommendations and influencing stakeholders at different levels.
Ability to turn customer data and insights into actionable business decisions.
Strong project management skills with the ability to manage multiple priorities.
Proven people leadership and team management experience, with the ability to coach, develop and inspire high-performing teams while creating an inclusive and collaborative environment.
Strong understanding of Agile methodologies and ways of working, with experience leading cross-functional teams to deliver customer engagement initiatives effectively and at pace.

You'll Thrive If You...

Enjoy working in a fast-paced, client-facing environment.
Are motivated by solving customer and commercial challenges.
Can balance strategic thinking with hands-on delivery.
Value collaboration across diverse teams and disciplines.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Skills Required

Experience developing or managing CRM, loyalty, or customer engagement programs
Confidence presenting recommendations and influencing stakeholders at different levels
Ability to translate customer data and insights into actionable business decisions
Strong project management skills and ability to manage multiple priorities
Proven people leadership and team management experience, including coaching and developing teams
Strong understanding of Agile methodologies and experience leading cross-functional teams

dunnhumby Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.

Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.