Customer Engagement Applications Engineer (ICOS)

Reposted Yesterday
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Taichung City, TWN
In-Office
Mid level
Hardware
The Role
Provide on-site and remote application support to customers for ICOS vision inspection and sorting tools: recipe setup and optimization, tool troubleshooting, BKM generation, cross-site customer support, and escalation coordination with product, sales, and management to ensure customer satisfaction.
Summary Generated by Built In

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The ICOS Vision Systems division focuses on the backend of the line semiconductor industry providing fully automated tools to inspect and sort, finished integrated circuit packages. For more than 15 years, ICOS has been a market leader with tray-to-tray and tray-to-tape inspection and sorting tools found in the production facilities of all major chipmakers in the world. Our market-leading technology and superior customer service requires strong talent in optics, machine control, algorithms and applications within our engineering teams. The ICOS division headquarters are in Leuven, Belgium with additional engineering and manufacturing operations in Singapore and Shenzhen (China).

Job Description/Preferred Qualifications

1. Providing application support to key customers, including recipe setup, recipe optimization, tool troubleshooting, BKM sharing, and presentations.

2. Escalate and follow up field issues to division to ensure customer's satification with solved issues.

3. Be able to work independently on sophisticated problems with analysis of situations, and in depth evaluation of various factors.

4. Good problem-solving skills to solve critical and diverse issues and deliver solutions customer.

5. Excellent communications with different teams including product division, product manager, sales, management, and customers to ensure high quality of projects and field support.

6. Generate BKMs and share with teams and customers.

7. Perform cross-site onsite customer support with quality and efficiency.

Minimum Qualifications

Min qualification
1. Master’s degree 
2. Mechanical Engineering background is preferred but not must, semiconductor process knowledge or computer vision knowledge is a plus. 
3. Demonstrate independent problem solving skills, and strong project management skills.
4. Must be willing to work in semiconductor clean room environment.
5. Good presentation and report writing skills.
6. Excellent communication, organization, analytical and interpersonal skills. 
7. Able to communicate effectively in English through email, conference calls and face-to-face meetings.  
8. Be self-driven, yet a strong team player.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Skills Required

  • Master's degree
  • Mechanical engineering background
  • Semiconductor process knowledge
  • Computer vision knowledge
  • Independent problem solving skills
  • Strong project management skills
  • Willingness to work in semiconductor clean room environment
  • Presentation and report writing skills
  • Excellent communication, organization, analytical and interpersonal skills
  • Effective English communication (email, calls, face-to-face)
  • Self-driven and strong team player

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

KLA Insights

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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