Customer Engagement Applications Engineer(ECI Apps Project Lead)

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

Acts as the single technical contact for both internal and external stakeholders, providing applications support and leading customer‑facing projects for ECI/KLA products. Serves as the technical bridge between customers, sales, product teams, and R&D to ensure successful product adoption and timely issue resolution.

Key Responsibilities:

• Lead customer engagement projects from product introduction and demo arrangement to technical requirement alignment and acceptance issue escalation.
• Deliver applications support including product demonstrations, customer training, troubleshooting, and on‑site implementation.
• Assess customer needs, define technical requirements, and prepare product specifications in collaboration with sales and product teams.
• Attend customer meetings, understand customer process requirements, and address technical questions effectively and professionally.
• Evaluate customer problems, escalate issues to R&D/Engineering, and drive follow‑ups on resolution.
• Provide technical guidance to team members and coordinate workloads across multiple customer requests.
• Maintain clear communication with internal and external stakeholders to ensure smooth and efficient project execution.
• Report regional requirements and field updates to the product division.
• Provide necessary logistic support to all division supports.
• Travel to customer sites as required.

Minimum Qualifications

• 5+ years of related applications or technical engineering experience.
• Strong technical, analytical, and problem‑solving skills.
• Effective communication and customer‑facing skills.
• Ability to work independently and manage multiple tasks simultaneously.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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