Customer Engagement Applications Engineer (BBP)

Posted 9 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Entry level
Hardware
The Role
Provides technical applications support for wafer inspection products at customer semiconductor fabrication facilities. Responsibilities include tool evaluations, acceptance testing, customer training, recipe setup, data analysis, project execution, pre-sales support, technical presentations, issue escalation, regional requirements reporting, and technical documentation. The role requires customer interaction, cleanroom work, travel to customer sites, and collaboration with sales and product divisions.
Summary Generated by Built In

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

1.  Applications support for wafer inspection tools

Company will provide in-depth training in Taiwan and oversea.

Responsible for providing technical applications support for the development and implementation of KLA-Tencor wafer inspection products in customer fabrication facilities. Makes presentations on all aspects of products.

2.  Be responsible for tool evaluation, acceptance test, customers training, recipe setup, data analysis, project execution, and related pre-sales activities.

Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications.

3. Report regional requirement and update to product division.

4. Escalate application issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in depth evaluation of various factors.

5. Work with customers and division to maximize the benefit of wafer inspectors

6. Generate BKM and publish technical paper.

7. Travel to customer sites & work in cleanroom environment are required.

Minimum Qualifications

1. MS degree, semiconductor process knowledge is a plus

2. Good English and communication skill

3. Good presentation and report writing skill

4. Good project management, leadership, and interpersonal communication skills needed

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Skills Required

  • Master of Science degree
  • Good English and communication skills
  • Good presentation and report-writing skills
  • Project management, leadership, and interpersonal communication skills
  • Semiconductor process knowledge

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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