Customer Engagement Advisor

Company: PenTeleData

WFH Shift: Monday-Friday, 8AM-5PM  

Pencor and its subsidiaries are Equal Opportunity Employers

The Customer Engagement Advisor (CEA) is responsible for proactively managing designated customer accounts through organized, high-frequency outreach. Will focus on account tune-ups, re-contracting, service optimization and upselling. This outside sales role is centered on relationship building, consultative selling and maximizing the adoption of PenTeleData’s complete service portfolio.

Key Responsibilities Include:

• Proactively engaging with assigned customer accounts to review services, re-contract as appropriate and promote relevant upgrades
• Using a structured, scheduled approach to ensure each account receives consistent outreach and follow-up
• Building and maintaining strong customer relationships through regular in-person, phone and email contact
• Creating CRM opportunities, logging all customer communications and maintaining accurate sales forecasts and progress reports
• Promoting and selling Business Voice, IT Services, Broadband, WAN and Dedicated Internet Access services directly to customers
• Collaborating with internal teams and partners as needed to prepare proposals and pricing for services
• Meeting department targets for sales growth and customer retention by ensuring account coverage and value-driven conversations
• Supporting occasional outbound cold calling and geographic market targeting initiatives to generate new opportunities or support team objectives
• Other duties as assigned

Qualifications:

• H.S. Diploma or G.E.D
• Established residency in Pennsylvania
• Valid PA Driver's license and good driving record
• 5+ Years of Business-to-Business I.T. Sales Experience
• Sales Forecasting and Pipeline Management Experience
• Experience conducting needs-based sales conversations on a semi-technical level
• Familiarity with sales practices and account-based sales strategy
• Understanding of telecommunications services (Voice, Broadband, DIA, Fiber Optics etc.)
• Comfortable navigating and updating CRM systems
• Professional and clear Communication Skills - Oral and Written
• Strong Listening Skills
• Strong Customer-Focused Problem Solving Skills
• Ability to manage multiple accounts and follow-up schedules concurrently
• Ability to have a proactive, results-driven and organized approach to customer outreach
• Ability to be team-oriented with a willingness to collaborate on solution development
• Ability to travel within the company footprint as needed