Customer Enablement Manager

About the Role
As our Customer Enablement Manager, you will be responsible for improving and maintaining NinjaOne's customer education programs within our customer academy. You will work closely with our Director of Professional Services as the primary owner of this project and will collaborate with other internal resources to source content and ensure we're providing the most effective coursework to set our customers and partners up for success. This is an exciting opportunity to have a significant impact on a global resource with high visibility, and to be able to watch your efforts add tangible value to the company!
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, *IL, KS, ME, MA, NJ, NC, OR, TX or VA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
What You'll be Doing

• Work cross-functionally with numerous internal stakeholders such as Training & Enablement, Support, Customer Success, and Product Management to maintain content for customer learning
• Improve, develop, and maintain interactive e-learning lessons from identified curriculum
• Administer the customer learning platform
• Participate in customer learning events and facilitate instructor-led sessions
• Gather regular and ongoing feedback from customers and colleagues and action accordingly

About You

• Bachelor's degree in Communications/Business Administration/Education (or a similar field) preferred, and/or equivalent work experience
• 1-2 years' experience in a corporate training role
• Demonstrated knowledge of instruction design, adult learning, and e-learning principles, and methodologies
• Excellent oral and written communication skills, including great attention to detail and confidence communicating with senior-level employees
• Self-motivated with the ability to work both independently and collaboratively
• Working technical knowledge and adaptable to learning about new technologies
• Previous experience with RMM software within an internal IT department or an MSP required (NinjaOne experience a definite plus!)
• Previous experience with an LMS required (WorkRamp experience a plus!)
• Previous experience with a customer-facing LMS preferred
• Passion for customer education
• Able to flourish under limited supervision
• Comfortable engaging team members at all seniority levels
• Enjoy taking ownership and watching your efforts make a difference!
• Collaborative and humble, you enjoy working as part of a team.

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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