We are seeking a Customer Enablement Coordinator to support our Army Client. This is a hybrid position and the candidate will be required to work from the client location in Crystal City, Arlington VA at least 2 days a week.
- Develop strategy and related customer facing documentation to communicate developed data science capabilities and related benefits to the external customers.
- Work closely with project team leads to structure and generate the customer facing documentation.
- Update and maintain the external customer facing Wiki pages.
- Generate documentation for on-boarding new customers and organizations on to the platform.
- Support project leads in the implementation and tracking of project structure and technical documentation in Confluence.
- Generate slides and documents to support customer enablement and project management activities.
- Coordinate with stakeholders and users to implement documentation and tracking related tasks.
Required Skills & Experience
- 6+ years of solid hands-on experience generating external customer facing data science / technical documentation
- Experience creating and updating Wiki pages in confluence.
- Experience working with technical development project teams to create customer facing documentation
- Ability to work cross-functionally, and participate in discussions
- Proven ability to work independently on assigned tasks without any supervision.
- Proven experience in knowledge sharing (i.e. solid documentation)
- Driven, self-directed personality
- Strong sense of mission and commitment to making a difference
- Bachelors degree in a related field
- Current Active Secret Clearance
Desired Skills & Experience
- Exceptional communication skills and the ability to foster positive outcomes from diverse interests of people and teams
- Experience working with the DoD
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Skills Required
- 2+ years of hands-on experience creating external customer-facing data science or technical documentation
- Experience creating and updating Wiki pages in Confluence
- Experience working with technical development project teams to create customer-facing documentation
- Ability to work cross-functionally and participate in discussions
- Ability to work independently without supervision
- Proven knowledge-sharing and documentation experience
- Bachelor’s degree in a related field
- Current active Secret clearance or ability to obtain one
- Exceptional communication skills and ability to foster positive outcomes across diverse teams
- Experience working with the Department of Defense
SMX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SMX and has not been reviewed or approved by SMX.
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Fair & Transparent Compensation — Salary ranges are publicly listed on many postings and a pay transparency statement clarifies how location, contract, and credentials influence offers. This visibility helps set clear expectations around compensation.
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Leave & Time Off Breadth — About four weeks of PTO plus 11 paid federal holidays are highlighted in careers materials. Paid military leave on some roles further expands time‑off coverage.
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Retirement Support — A 401(k) with a dollar‑for‑dollar match on the first 5% and immediate vesting is called out in role descriptions. Traditional and Roth options support long‑term savings.
SMX Insights
What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts. Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face. SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements. Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
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