Job Title: Customer Education Specialist (Remote)
Department: Customer Success
Location: Remote (U.S.-based preferred)
Employment Type: Full-Time
About Steer Health:
Steer Health is a leading healthcare technology platform designed to power patient growth, engagement, and operational efficiency for healthcare providers. Our suite of products helps clinics, hospitals, and health systems streamline the entire patient journey—from acquisition to care delivery and beyond.
About the Role:
We’re seeking a Customer Education Specialist to lead the creation, management, and optimization of customer-facing educational content across the Steer Health platform. This role is ideal for someone passionate about clear, effective communication who can translate complex healthcare technology into easy-to-follow resources.
As a key member of the Customer Success team, you’ll be responsible for writing Help Center articles, onboarding guides, FAQs, and other customer education materials. You will also be expected to become a product expert—learning the ins and outs of Steer Health’s full product suite—so you can confidently and accurately relay product knowledge to our customers through clear, user-friendly documentation.
Requirements
Responsibilities:
- Own the end-to-end creation of all Help Center content for Steer Health’s full product suite (including onboarding guides, how-to articles, FAQs, troubleshooting resources, and more).
- Become a deep product expert on all Steer Health solutions—including workflows, configurations, and integrations—to effectively educate customers.
- Write clear, concise, and engaging documentation that empowers both technical and non-technical users to confidently navigate the platform.
- Partner closely with Sales, Marketing, Design, and Product teams to deeply understand product functionality, customer needs, and key messaging.
- Develop onboarding materials that help new customers get up to speed quickly and successfully adopt Steer Health products.
- Continuously review, update, and expand existing content to ensure accuracy as the platform evolves.
- Maintain a consistent voice, tone, and style across all customer-facing documentation.
- Analyze Help Center usage metrics to identify gaps and prioritize future content development.
- Support internal enablement by creating reference resources for the Customer Success, Sales, Marketing, Design, and Product teams as needed.
Qualifications:
- 2+ years of experience in customer education, technical writing, content strategy, or similar roles—ideally in SaaS or healthcare technology.
- Excellent writing, editing, and communication skills, with a strong focus on clarity, usability, and professionalism.
- Demonstrated ability to quickly learn complex products and translate that knowledge into user-friendly educational materials.
- Experience with Help Center / Knowledge Base platforms (e.g., Intercom, Zendesk, Help Scout, etc.).
- Highly collaborative, proactive, and organized; able to work closely with remote teams including Sales, Marketing, Design, and Product.
- Familiarity with healthcare, health tech, or medical terminology is a plus.
To Apply:
Please submit your resume, a brief cover letter, and 1-2 writing samples (such as knowledge base articles, onboarding guides, or FAQs).
Benefits
- Fully remote work environment
- Competitive salary
- Medical insurance
- Opportunities for professional growth in a rapidly scaling company
Top Skills
What We Do
Steer Health helps healthcare organizations thrive by ensuring revenue generation, cost savings and exceptional patient experience.
Our AI-powered growth and automation platform connects the marketing, growth, access, operational, clinical, and financial pathways to attract, guide, and retain patients.
With Steer, hospitals and medical groups achieve higher patient volumes, cost savings, superior patient experiences, and happier staff and providers.
