Customer Education Specialist

About the Role: 

The Customer Education Specialist is a role with responsibilities that support the specialized training of our products’ end users. We are looking for individuals with strong organizational skills; the ability to think on their feet; some customer-facing experience; experience in customer education, training, or coaching; and a keen interest in the health & human services space. This role is an excellent opportunity for anyone with a passion for developing educational content and delivering engaging virtual and/or live trainings. 

What You’ll Do: 

Deliver webinars (and occasionally in-person) trainings for software end users or internal teammates 

• Collaborate with customer-facing teams to develop detailed training plans for all revenue customers in implementation.
• Deliver tailored trainings and create training materials for customers with varying levels of workflow complexity.
• Create and develop training scenarios and update training environment data to ensure that systems training mimics the reality of customer workflows
• Lead specialized, product-specific training sessions for end users and internal teammates
• Lead or contribute to special projects for the Customer Education team
• Review e-learning content and make updates, identify areas of improvement, and/or create additional content, as needed

You’re a great fit for this role if you have:

• 3+ years experience at a SAAS organization or leading customer-focused training sessions (in person or virtual) 
• 3+ years experience teaching or developing content for adult learners
• Outstanding customer service skills with a focus on high-quality delivery 
• Exceptional verbal, written, and interpersonal skills including the ability to confidently lead one-to-many trainings for customers. Experience working with technical and business audiences is a plus
• The ability to self-manage workload against multiple competing priorities and deadlines
• Strong project management, time management, and organizational skills
• Some experience with authoring tools and/or learning management systems is a plus

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S.-based
• The target pay range for this role is: $65k-$75k. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• This position may require 5% travel.
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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