Customer Education Program Lead - EDU

About the Team

At OpenAI, we believe that artificial general intelligence (AGI) should benefit all of humanity. To realize this vision, we’re building a team to help organizations worldwide unlock the potential of AI while upholding OpenAI’s values of safety, responsibility, and transparency.

The Customer Education team is responsible for helping every user become AI-enabled - guiding to real value today, and preparedness for an increasingly advanced AI future. We do this through a system of programs, experiences, resources we can deliver at the scale of demand.

About the role

We’re looking for a strategic, hands-on lead for our enablement experience within the Education vertical. You’ll shape and deliver programs that guide learners from first setup to confident, ongoing use—helping the next generation (and the people who teach them) get AI-ready and use it responsibly—while evolving the approach to match our product pace and the academic calendar.

This is a highly cross-functional role: you’ll partner with the Education team, Sales, Customer Success, Product, Marketing, and Data to design and launch scalable initiatives grounded in audience insight, structured experimentation, clear storytelling, and thoughtful measurement.

In this role, you will:

• Set the EDU program strategy. Define target outcomes by audience (student, teacher/faculty, admin) across K-12 and Higher Ed; map journeys from orientation to confident use.

• Design and deliver learning at scale. Build an ecosystem of content, experiences and distribution (guides, email sequences, development sessions, webinars, courses).

• Make it role-aware. Create age-appropriate student onboarding, teacher/faculty workflows, and admin enablement (policies, safeguards, reporting).

• Pilot and prove. Run experiments and pilots with clear hypotheses; measure adoption, behavior impact, and AI outcomes. Scale proven programs.

• Measure and iterate. Define success metrics, partner with Ops/Data to instrument dashboards, and run experiments (A/B tests, holdouts) to improve activation and ongoing use.

• Experiment and evolve to a constantly changing landscape by introducing new elements (like badges, credentials or advanced learning paths).

What you’ll bring:

• 10+ years in customer education, learning design, lifecycle/enablement, or EDU program leadership at an edtech or enterprise SaaS company, with meaningful K-12 and/or Higher Ed exposure.

• Outcome-oriented operator who sets targets, instruments programs, and communicates behavioral and business impact clearly.

• Track record building programs that drive measurable adoption and sustained use across different learner roles.

• Comfort switching between strategy and hands-on execution (you can map the journey and ship the assets).

• Clear, plain-spoken, and audience-aware communication.

• Data-informed judgment, using product and program signals to prioritize and iterate.

• You work well with a diverse cross-functional team, including with Customer Success, Product, Legal/Safety, Global Affairs in complex institutions.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

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