Customer Education Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Customer Education Manager

Location : Paris La Défense (France)

Job description:

• You will be responsible for the local strategy and execution of Customer Education and Training activities for our GAIN program, the Galderma Aesthetic Injector Network.

• You will be responsible for the proper planning and management of injection training, compliance with SOP requirements in the execution of injection training, and ensuring proper documentation for injection training

• Activities are to be conducted in collaboration with internal and external stakeholders to ensure compliance with Galderma code of ethics and local and international standards and regulatory requirements for medical device, pharmaceuticals, and cosmetic products.

• You will manage our Professional Education Advisor

• You will report to the IDS Marketing Head.

Key responsibilities:

- Creation of the annual BU training and education plan to HCPs ensuring relevant needs of various customer types are covered

- Able to translate strategic direction from global or regional guidance into local needs.

- Accountable for planning & execution and follow up of training events

- Accountable for implementation of local procedures in terms of hands on workshops:

• Plan of Masterclasses, Hands on, Peer to peer and congresses activities and related budget allocation and follow up

• Speakers selection, briefings and onsite support

• KOL’s Management

• Own personal relationships with specific KOLs

• Give guidance to the field teams on KOLs that we should be engaging with locally

• Implement aligned plans to attract and engage best aesthetic product trainers in the industry – work jointly with line management and global to make them best trainers

• Build development plans for aesthetics trainers

• Build relationships and long-term coop

• Ensure local trainers have been properly trained on Galderma standards for Education and Training

• Create a Local Faculty of Trainers, continuous coaching them and support in their development through briefings, Train-the-Trainers meetings, live demonstrations, hands-on workshops and anatomy masterclasses.

Skills & Qualifications

• Scientific or Medical education

• Minimum of 8 years’ experience in medical affairs, congress & event and/or marketing in medical aesthetics or medical device environment

• Experience and proven ability with activities including leading and conducting educational and training events for dermatologists and/or plastic surgeons

• Demonstrated ability to work as an individual contributor and as a member or leader of a team

• Professional level in French and English

What we offer in return
You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps 

• Please send your CV in English and after positive review, a first virtual conversation with Talent Acquisition will take place (FYI: just need to upload CV, can ignore the manual fields requested after uploading CV)

• The next step is a virtual conversation with the hiring manager

• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.