Location: Bay Area
Vori is seeking a proactive and highly skilled Customer Education Lead to educate and empower our customers as they adopt the Vori system. You’ll be responsible for delivering engaging training sessions, both remotely and in person, while continuously refining our training materials, documentation, and processes. This role is ideal for someone who thrives in a fast-paced, high-growth environment, quickly gains product mastery, and has a passion for helping others succeed.
What You'll Do
Customer Training & Enablement: Lead training sessions for new customers, ensuring they feel confident using the Vori platform from day one.
Training Content & Documentation: Improve, maintain, and update training materials, user guides, and best practices as the product evolves.
Product Collaboration & QA: Work closely with Product to test new features, provide feedback, and develop clear customer-facing documentation.
Cross-Team Coordination: Partner with Marketing on feature releases and ensure internal teams are aligned on new product updates.
Trainer Development: Keep part-time trainers up to speed on product changes, best practices, and new training methodologies.
Adaptable Teaching Methods: Tailor training to different learning styles, ensuring that all users—regardless of technical ability—can succeed.
Customer-Focused Approach: Deliver trainings with patience, empathy, and a strong ability to simplify complex concepts.
What We’re Looking For
3+ years in customer training, teaching, implementation, instructional design, or a similar role.
Strong written and verbal communication skills - clear, concise, and engaging.
Ability to teach diverse audiences effectively, adapting to various learning styles - and understands how people think.
Quick learner with product mastery, curious and asks thoughtful questions.
Strong emotional intelligence (EQ) and customer-facing bedside manner.
Detail-oriented and process-driven, with a strong sense of ownership and accountability.
Comfortable working in a fast-paced startup environment - excited to build from the ground up and have a real impact.
Coachable and open to feedback, with a continuous improvement mindset.
Familiarity with grocery industry operations and workflows.
Open to travel to customer locations across the Bay Area and around the US
Opportunity to work with a world-class, diverse team
Competitive salary & equity with early exercise options.
Hybrid work model (weekly in-office SF meetup).
Home office stipend + personal financial advisor.
Unlimited PTO (minimum 21 days off) & generous parental leave.
Health, dental, and vision insurance.
Team events and retreats.
If you’re passionate about teaching, thrive in a dynamic environment, and want to help shape the future of grocery technology, we’d love to hear from you!
Similar Jobs
What We Do
Vori is the only modern operating system for the grocery industry, giving small and mid-sized supermarkets a performance edge to compete against retail giants and combat macroeconomic forces such as inflation, the labor crisis, the rise of e-commerce, and supply chain issues. Vori’s grocery OS combines inventory management workflows and a modern point-of-sale system into a single platform, seamlessly connecting data across the food supply chain. By digitizing manual tasks, streamlining operations, and aggregating data into actionable insights, Vori helps grocers make more precise decisions about replenishment buying, retail pricing and margin, product merchandising and promotions, shopper marketing, labor, vendor collaboration, and more. Vori was founded in 2019 in East Palo Alto and is led by Stanford engineers from Space X, Google, and Facebook. Vori proudly boasts a world-class and diverse team with backgrounds in artificial intelligence, machine learning, fintech, logistics, and grocery store operations.
