Customer Due Diligence Specialist

At bet365, we're one of the world's leading online gambling companies, revolutionizing the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As a CDD Specialist at bet365, you will work in a fast-paced environment responsible for delivering an effective risk assessment, protecting the business from financial threats and reporting on patterns and trends.

The CDD department is responsible for conducting customer due diligence and AML investigations across the Sports and Gaming products, and documenting & reporting those investigations as per Regulatory requirements. Relevant training will be provided on all aspects of the role as we believe that staff development is key to your success.

You will be required to work any five days from seven, with working hours between 8:00am and 5:30pm, subject to change based on the needs of the Business.

The pay rate for the position is $29.19 per hour.

• Exceptional attention to detail and accuracy.
• Strong problem-solving and organizational skills.
• Ability to multi-task and manage workloads to meet deadlines.
• Excellent written and verbal communication skills in English (Spanish proficiency highly preferred).
• Competence in MS Office tools, including Outlook, Excel, and Word.
• A keen eye for identifying AML and customer affordability risks.
• Interest in AML/CDD and regulatory compliance in the online gaming industry.
• Experience in AML, CDD, Fraud, or Safer Gambling roles (preferred).
• CAMS certification is an advantage.
• Ability to work independently on detailed reviews and as part of a collaborative compliance team.

• Analyzing alerts from risk controls to identify potential threats.
• Conducting due diligence research, including adverse checks, geo-location checks, and produce high-standard reports summarizing relevant findings.
• Investigating and summarize customer documentation related to source of funds and proof of wealth.
• Identifying and escalating high-risk accounts promptly.
• Navigating public databases and internal systems to verify due diligence information accurately. 

bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.