Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.
We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.
We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.
The CDD Operations Lead is responsible for overseeing Teya's customer due diligence function, covering merchant onboarding and ongoing Customer Due Diligence reviews. The role ensures that CDD operations are delivered to a high standard, within SLA, and in accordance with regulatory requirements and internal procedures — supporting Teya's commitment to preventing financial crime and maintaining a compliant customer base. You will be used to working in a fast-paced environment, thrive on challenge, and be flexible to working extended hours subject to business needs.
Key Objectives:
Lead, mentor, and develop the CDD operations team across onboarding and ongoing reviews, ensuring staff are equipped with the knowledge, tools, and skills to perform effectively and within SLA
Maintain and enforce quality standards across all CDD processes, acting as an escalation point for complex cases and conducting regular quality assurance checks
Own and continuously improve CDD procedures and workflows, identifying efficiencies and driving process improvements.
Act as the primary operational point of contact for internal stakeholders — including Sales, Customer Relations and Product teams, explaining CDD requirements, resolving queries, and ensuring a consistent customer experience
Work with Product and Technology teams, and external vendors, to ensure CDD tooling and systems are optimised and enhanced to support effective and efficient due diligence operations
Produce and maintain MI and reporting on team performance, SLA adherence, and quality metrics, using data to drive decisions and identify risk or capacity issues
Job Requirements:
Minimum 2 years of experience leading a CDD or KYC operations team in a fintech, bank, or merchant acquirer
Solid working knowledge of CDD and KYC requirements
Understanding of UK and EU AML regulations as they apply to Customer Due Dilligence
Strong people management skills with experience managing teams across multiple workstreams
Proven ability to manage SLAs and quality in a high-volume operational environment
Excellent stakeholder management and communication skills, including the ability to explain compliance requirements clearly to non-compliance audiences
Comfortable operating in a fast-paced, ambiguous environment with competing priorities
Desirable:
AML qualification (e.g. ICA or ACAMS)
Experience working in a merchant acquiring or payments business
Experience working with CDD, onboarding, or screening vendors to implement and enhance tooling and workflows
Experience working across different geographies
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Minimum 2 years of experience leading a CDD or KYC operations team in a fintech, bank, or merchant acquirer
- Solid working knowledge of CDD and KYC requirements
- Understanding of UK and EU AML regulations as they apply to Customer Due Diligence
- Strong people management skills with experience managing teams across multiple workstreams
- Proven ability to manage SLAs and quality in a high-volume operational environment
- Excellent stakeholder management and communication skills, including explaining compliance requirements to non-compliance audiences
- Comfortable operating in a fast-paced, ambiguous environment with competing priorities
- AML qualification (e.g., ICA or ACAMS)
- Experience working in a merchant acquiring or payments business
- Experience working with CDD, onboarding, or screening vendors to implement and enhance tooling and workflows
- Experience working across different geographies
Teya Compensation & Benefits Highlights
-
Healthcare Strength — Private medical coverage (e.g., Bupa) and supportive sick pay appear as standout components in core UK and European locations. Feedback suggests access to wellbeing platforms like Gympass/Wellhub complements the healthcare offer.
-
Leave & Time Off Breadth — Paid annual leave is described as generous for the market, with clear examples in the UK. Feedback suggests sick pay and time‑away policies are a strong point.
-
Wellbeing & Lifestyle Benefits — Cycle‑to‑work, snacks, team activities, and similar office perks are commonly available and valued. Hybrid working and limited work‑from‑abroad options are presented as lifestyle‑friendly features.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
Teya Offices
OnSite Workspace
We believe great ideas happen when people come together. Our hybrid approach gives you the flexibility to work from home, but we encourage spending at least three days a week in the office to collaborate, connect, and keep our culture strong.
