Position Title
Customer Documentation Processing Specialist
Location
Hicksville, NY 11801
Job Summary
The Customer Documentation Processor is responsible for Process Restraining Notices, Information Subpoena, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts. Process W-8BEN, W-8BEN-E and CIP for new foreign customers. Responsible for processing back up withholding and non-resident alien certification. Assists customers and branch personnel with questions regarding the process served on the Bank.
Job Responsibilities:
- Process Restraining Notices, Information Subpoenas, Levies, Writs, Executions, Garnishments, and all other legal process served on the Bank with reference to customer accounts.
- Places holds on accounts with regards to process served.
- Collect legal processing fees.
- Send notification letters to customers.
- Prepare responses to Information Subpoenas.
- Remove holds when accounts are released.
- Answers telephone calls from the branches, customers, or attorneys regarding the above referenced matters.
- Maintain and scan files into OnBase for file maintenance and storage.
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
- Minimum experience required: 3+ Years related experience.
Preferred Qualifications:
- Education level preferred: College, Vocational or Associates Degree (2 years or equivalent).
Job Competencies:
- Excellent reading and communication skills.
- Computer literate in Microsoft office applications.
- Detail orientated.
- Ability to read and understand legal documentation.
- Ability to discern when a situation requires additional legal assistance from supervisors.
Travel requirements: N/A
Physical demands (ADA): The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving or infrequent lifting.
Flagstar is an Equal Opportunity Employer
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Pay Range
$18.58 - $28.84Skills Required
- High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent
- At least 3 years of related experience
- Excellent reading and communication skills
- Computer literacy in Microsoft Office applications
- Strong attention to detail
- Ability to read and understand legal documentation
- Ability to identify situations requiring additional legal assistance from supervisors
- College, vocational, or associate degree, or equivalent
Flagstar Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flagstar Bank and has not been reviewed or approved by Flagstar Bank.
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Leave & Time Off Breadth — Time‑off programs include accrued PTO that scales with tenure, separate sick time, company holidays plus a floating day, and a paid community involvement day. Paid parental bonding leave of six weeks is available after a year of service.
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Healthcare Strength — Coverage includes multiple medical plan choices (Cigna OAP options and Kaiser for CA/HI) with preventive medications at no cost and integrated pharmacy benefits. Dental through Delta Dental and two VSP vision plans provide additional coverage choice.
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Retirement Support — A 401(k) plan with a company match supports long‑term savings. Employer‑paid life/AD&D and disability coverage complement retirement planning.
Flagstar Bank Insights
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
