The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Vice President of Customer Development is responsible for driving new casino customer acquisition and reactivating inactive clientele by strategically leveraging the company’s existing database. This role focuses on cultivating high-value relationships to grow market share and enhance customer loyalty.
THE DAY-TO-DAY:
Develop strategic plans to grow premium customer market share, with a focus on high-value acquisition.
Identify emerging markets and implement targeted tactics to attract new audiences.
Reactivate inactive customers by leveraging insights and contacts within the company database.
Collaborate closely with Marketing Executives and on-property teams to deliver exceptional service to premium guests.
Analyze customer gaming activity using loyalty systems and play data to recommend appropriate comps based on company guidelines.
Make credit recommendations and assist with credit collections as needed.
Address and resolve customer complaints and disputes in a timely, service-focused manner.
Support the development and execution of special events and attend as appropriate to enhance customer engagement.
Uphold company policies regarding record protection and ensure adherence to confidentiality standards.
THE IDEAL CANDIDATE:
The ideal candidate holds a bachelor’s degree (preferred) and brings at least 6 years of management experience within the casino marketing industry.
They possess deep expertise in player development and maintain strong, established relationships with VIP clientele.
A current book of business is highly desirable.
Candidates must either reside in Tampa, FL or be open to relocation.
This individual is strategic, service-driven, and results-oriented, with a proven ability to grow and retain premium customer segments.
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19638
Are you ready to JOIN THE SHOW? Apply today!
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What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
