Customer Development Rep

Posted 3 Days Ago
Be an Early Applicant
Austin, TX, USA
Hybrid
45K-60K Annually
Junior
Cloud • eCommerce • Software
99% of employees believe you’re made to feel welcome at WP Engine. Be you. Be here.
The Role
Generate outbound upgrade opportunities and warm introductions within an assigned book of business. Identify and mitigate customer risks, reduce churn, drive MRR growth, research and manage contact/account data, expand client relationships, and work with Account Management to close upsell opportunities using CRM tools.
Summary Generated by Built In

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

 

WP Engine is hiring a Customer Development Representative that has experience in establishing, fostering and maintaining relationships with both highly technical and leadership level contacts within our current customer base. Those relationships should uncover opportunities to deploy net new and upgrade opportunities through outbound business development.

What is cool about this job

The CDR team works in conjunction with our Account Management Teams and is responsible for generating upgrade opportunity volume and warm introductions for our Account Managers. You are creative, passionate, and an ambitious teammate, eager to advance through a clearly defined learning and earning path. WP Engine offers a dynamic, creative environment where you are provided the tools, resources, and unique leadership to sell and take your career to the next level!

The Day to Day
  • Proactively identify and mitigate customer risks using data and internal systems within an assigned book of business.

  • Generate qualified outbound opportunities to consistently overachieve a monthly quota.

  • Set and engage in proactive customer meetings to positively reduce churn and drive MRR growth.

  • Accurately research and catalog contact, account, and opportunity information.

  • Expand relationships with clients, allowing them to understand the full advantage of our WordPress solutions.

  • Work as part of a selling team with a focus on strengthening relationship development.

  • You can use effective sales techniques to uncover those customer needs that can be addressed through our solutions.

  • You can articulate the benefits of using our solutions to existing customers across a broad array of industries.

Your Expertise and Passion
  • Prior sales experience required; exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN strongly preferred.

  • Experience working with Salesforce.com or other CRM applications is required.

  • Daring and performance-driven attitude.

  • Consistent over-achievement and work ethic.

  • The ability to learn quickly and be a self-starter are vital to this role.

  • Effectively lead prospect/client expectations.

  • Ability to effectively communicate over the phone and email.

The Perks and Benefits
  • Company Stock Options (Every employee is an owner in the company)

  • Great Health Benefits (Medical, Dental, Vision, Life Insurance)

  • Fertility Benefits (IVF/Fertility drug coverage)

  • HSA Company contribution 

  • 401(k) with a 4% match

  • Disability Insurance 

  • Paid Family and Caregiver’s Leave

  • Employee Assistance Program

  • Generous Vacation Time (Who doesn’t like time off)

  • One-time $500 payment to set up your home office

  • 4 Company Wellness Days a year

  • 1 floating holiday

  • Pet Insurance

  • On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal

Base Salary / Variable / OTE
$45,000 base / $15,000 variable / $60,000 OTE

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​


We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The cash compensation package above includes base pay plus on-target commission for employees in eligible roles. Sales incentive plans are uncapped with significant earning potential. Your talent acquisition partner can share more about the total rewards package at WP Engine including the specific base pay and commissions as well as equity and benefits during the hiring process.

Skills Required

  • Prior sales experience
  • Experience working with Salesforce.com or other CRM applications
  • Exposure to Solution Selling, Customer-Centric Selling, Sandler, or SPIN
  • Ability to learn quickly and be a self-starter
  • Effective phone and email communication skills
  • Consistent over-achievement and strong work ethic
  • Ability to lead prospect/client expectations
  • Daring and performance-driven attitude

WP Engine Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WP Engine and has not been reviewed or approved by WP Engine.

  • Healthcare Strength Employee medical, dental, and vision premiums are described as fully employer‑paid in the U.S., with options that include fertility coverage, preventive care, and mental‑health supports. Wellbeing resources such as an EAP, Calm access, a monthly wellness allowance, and quarterly wellness days bolster the package.
  • Leave & Time Off Breadth Time off is framed as generous, including several weeks of PTO, company holidays, a floating holiday, and recurring wellness days. The approach pairs with a remote‑first model and encouragement to take needed time away.
  • Equity Value & Accessibility Stock options are provided broadly so that all employees participate in ownership. Equity is presented as a standard component of offers across functions and levels.

WP Engine Insights

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The Company
HQ: Austin, TX
1,100 Employees
Year Founded: 2010

What We Do

We're a rapidly growing technology company that is committed to having an awesome culture, innovation, open source, exceptional customer service, and the massively growing WordPress community!

Why Work With Us

If you’re looking for a fun and fast-paced environment where you can make an impact, WP Engine is the perfect spot for you. We are looking for new team members to come help us shape the way people use and think of WordPress. As a member of our team you will have the opportunity to explore and help us all drive the business forward.

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