Customer Development Manager

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

Role Overview & Primary Accountabilities:

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

The incumbent is responsible to achieve the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation, Modern Trade operations (market knowledge) and trade operations. Adequate management and influencing skills to solve customer’s issues, and to motivate merchandiser/promoter team towards achieving key objectives.

• Develops, implements, and monitors plans towards the achievement of targets of his/her accounts. He/she provides daily work direction so that sales targets are achieved within budget spend rate. Account management under VDI Distributor - Landers, Landmark, South Supermarket.

• Direct responsibility for achievement of sales targets of assigned accounts/territories. 

• Develop plans to address variation versus Budgets, provide demand forecast for responsible area/accounts.

• Manage Trade Promotional Budget.

• Maximize sales and manage the allocated Trade Fund to generate the desired profitable sales mix. Utilize the full suite of business tools including SAP based PTCS and SPO, as well as external data resources such as AC Nielsen and AZTEC and efficiently manage Trade Promotional Budget to achieve maximum volume returns. 

• Develop plans to address variation versus Budgets, provide demand forecast for responsible area. Develop and implement customer business plan in alignment with the areas or account’s strategic Sales, Marketing and Category plan.

• To achieve Business Objectives of Operating Profit, Volume and Strategic Business Planning.

• Implement data analysis and other programs to optimize K-C Reach / Coverage. Achieve coverage, call / day, effective call (productive call), work plan targets.

• Implement priority code lists by customer type and implement a cost-efficient MT Model.

• Provide accurate sales forecast and align customers and K-C Supply Chain process / activities where applicable.

• Monitor profitability in order to develop and implement initiatives to manage acceptable Gross-to-Net ratios and strategic sales mix.

• To achieve superior reach, distribution and availability of K-C products.

• Implement Category Management disciplines and solutions with customers and Shopper Research outcomes / activities in Modern Trade outlets where applicable.

• Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans. Consistent application of business management and analysis tools (e.g. PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds. Implement and enforce Merchandising Guidelines.

• Implement customer Business Plan. Develop and maintain customer profiles. Develop customer business planning and review presentation. Manage company’s relationship with assigned customers with an emphasis on developing new business opportunities.  Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.

• Inform all key stakeholders on trade and competitive intelligence and provide recommendations as they apply to assigned customers.

• Participate in the full utilization and compliance with K-C mandated performance management process for all consumer sales staff (may include third party sales and merchandising teams).

About Us

Huggies®. Kotex®. Poise®. . You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor’s Degree in relevant discipline

• Minimum of 3 years of experience in FMCG sales handling major/key accounts 

• Strategic thinker with excellent skills in data analysis and time management

• Excel and Powerpoint proficient

• Strong demonstration of business partnering/customer service

• With good communication skills, assertive and flexible

• Good project management skills

• Highly adaptable and open to learn new concepts. 

• Shows initiative and creativity

• Conscious about quality of work

• Can work independently and solve problems. 

• Seeks to continuously improve.

• Seeks new trends in ways of doing.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.