Customer Deployment Manager - Marketplace

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Primary Requirements

Limited Project Management experience, client management, Visio, Excel, Strong written and verbal communications, consultancy mindset, detail oriented, organized, risk management and scope management, ability to manage multiple product implementations concurrently. Flexibility and embracing of change.

Preferred

JLL/JLLT Experience, familiarity with Marketplace, Smartsheet, SharePoint, Salesforce, Stakeholder management, Risk and Issue Management and Mitigation planning, Financial Management, Relationship Management, Customer facing Training, Dashboarding and KPI tracking.

Key Qualifications and Competencies:

• Minimum 2 years client facing experience, including demonstrated ability in building relationships with new clients.

• Minimum 2 years project management experience in a client service environment.
• Experience with client facing work including training.

• Execute project-controlled tasks required to meet an approved project's objectives. Identify roadblocks, mitigate risks and establishes project priorities.
• Initiates, plans, executes, monitors, controls and closes assigned projects.
• Know when to escalate to seek leadership guidance and provide options.
• Develop documentation and deliverables in accordance with JLLT Marketplace project management methodology. Ensure audit trails and sign-offs are in place for each project.
• Maintain effective communications with supervisor, project sponsor, vendor (if applicable), and appropriate JLLT staff to ensure project status and issues are known.
• Identify, establish, and maintain excellent business relationships. Communicates recommendations for decision makers.
• Exhibit negotiation skills with internal department, project team, vendors, and business. Understand audience. Communicate up, down, and across the team.

• Demonstrate a focus on continuous improvement in project delivery.

Nice to Haves

• Knowledge of JLLT Marketplace
• Working with a 3rd party vendor

Estimated total compensation ran for this position is:

70,000.00 – 90,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Chicago, IL, Dallas, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.