Navixus | Tech Mahindra

Customer Delivery Head

Posted Yesterday

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Bengaluru, Bengaluru Urban, Karnataka, IND

Hybrid

Expert/Leader

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Responsible for providing technical support in Aerospace and Defense, managing customer relationships, and collaborating on problem-solving with engineering teams.

Summary Generated by Built In

Job Summary

Job Title: Technical Support / Helpdesk
Location: TechM Blr ECITY
Years of Experience: 10 15 Years
Job Summary:

We are seeking a highly skilled Technical Support / Helpdesk professional with extensive experience in the Aerospace and Defense sector. The ideal candidate will possess a deep understanding of industry specific technologies and processes, enabling them to provide exceptional support to our clients. This role requires a proactive approach to problem solving and a commitment to delivering high quality service in a fast paced environment.
Responsibilities:

Provide technical support and troubleshooting assistance for Aerospace and Defense systems and applications.
Respond to customer inquiries and issues via phone, email, and in person, ensuring timely resolution.
Document and track support requests using ticketing systems, maintaining accurate records of issues and resolutions.
Collaborate with engineering and development teams to identify and resolve complex technical problems.
Conduct training sessions for clients and internal staff on system functionalities and best practices.
Stay updated on industry trends, technologies, and regulatory requirements relevant to Aerospace and Defense.
Assist in the development and implementation of support processes and documentation.
Participate in continuous improvement initiatives to enhance service delivery and customer satisfaction.

Mandatory Skills:

Strong knowledge of Aerospace and Defense technologies, systems, and regulations.
Proven experience in a technical support or helpdesk role, specifically within the Aerospace and Defense sector.
Excellent problem solving skills and the ability to work under pressure.
Strong communication skills, both verbal and written, with the ability to convey technical information to non technical users.
Experience with ticketing systems and remote support tools.

Preferred Skills:

Familiarity with project management methodologies and tools.
Experience in customer relationship management (CRM) systems.
Knowledge of cybersecurity principles and practices relevant to Aerospace and Defense.
Certifications in relevant technical areas (e.g., CompTIA, ITIL, etc.) are a plus.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
10 15 years of experience in technical support or helpdesk roles, with a focus on Aerospace and Defense.
Proven track record of successfully managing customer relationships and delivering high quality support.

If you are a dedicated professional with a passion for Aerospace and Defense and a commitment to excellence in technical support, we encourage you to apply for this exciting opportunity.

Skills Required

Strong knowledge of Aerospace and Defense technologies, systems, and regulations.
Proven experience in a technical support or helpdesk role, specifically within the Aerospace and Defense sector.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, both verbal and written.
Experience with ticketing systems and remote support tools.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
10 15 years of experience in technical support or helpdesk roles, with a focus on Aerospace and Defense.

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.

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The Company

Englewood, CO

830 Employees

Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.