Customer Data Strategist

Location: BELFAST ARNOTT HOUSE, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Title: Customer Data Strategist

Base location: Belfast,  N. Ireland (Hybrid model); We would expect minimum 3 days per week as the standard days on Belfast site.

Imperva, a Thales Company is seeking a passionate Customer Data Strategist to support our Customer Success organization.
As a Customer Data Strategist, you will play a key role in shaping the data-driven culture within the Customer Success organization. Sitting at the intersection of customer success strategy and advanced analytics, you will harness data science techniques and business analysis to uncover customer trends, optimize customer journeys, and drive retention and satisfaction across our cybersecurity solutions. You will collaborate closely with Customer Success Managers and other critical cross-functional teams to deliver actionable insights, predictive models, and performance dashboards that support our mission to secure our customers' digital ecosystems and ensure their long-term success.

• Analyse customer lifecycle data to identify usage patterns, risk indicators, and growth opportunities.

• Build predictive models (e.g. churn prediction, upsell potential, health scoring) to enhance customer engagement strategies.

• Translate complex data into actionable insights and visualizations for Customer Success

• Partner with cross-functional teams to design and evaluate A/B tests and customer success initiatives.

• Maintain and improve key performance dashboards, ensuring accuracy and relevance to business objectives.

• Develop and automate reports that highlight leading indicators for customer health and satisfaction.

• Advocate for data best practices and support a culture of experimentation and learning.

• Perform implementation and administration duties with Customer platform, Planhat

• Oversees the most complex projects involving customer intelligence, from strategy development to execution.

• Leads presentations, strategy sessions, and workshops to ensure alignment between customer intelligence and business objectives.

• Drive and lead cross-functional projects and AI initiatives

• Acts as the primary point of contact between the customer intelligence team and other parts of the organization.

• Co-ordinate the implementation of data hygiene initiatives

• Lead on system integration and data ingestion activities

Job Requirements

• Bachelor’s degree in Statistics, Mathematics, Data Science, Computer Science or a related field or equivalent experience in data and business analytics required.

• Advanced skills in data analysis, business intelligence, and statistical modelling.

• Advanced proficiency in SQL, data visualization, and statistical analysis tools such as Tableau or PowerBI.

• Experience with more sophisticated tools, such as Python or R for data analysis, machine learning techniques, or advanced database management systems.

• Critical thinking, problem-solving and strategic decision making skills.

• Expert level administration experience with Salesforce, Customer Success platforms or other CRM.

• Detail oriented and analytical with the ability to quickly identify issues and drive resolution.

• Ability to use data to identify trends, interpret data and persuasively recommend improvements and optimization options.

• Ability to lead on multiple projects at the same time in a fast-paced environment.

• A highly productive self-starter with a strong work ethic, strong attention to detail

• Experience leading cross-functional projects and co-ordinating stakeholders

• Strong verbal and written communication skills and ability to work well in a distributed team environment.

Applicants must have a valid work permit in the UK.

#LI-VJ1

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!