Customer Data Consultant

Modern and intelligent digital solutions rely on data and customer insights. We are looking for Customer Data Consultants, motivated by providing our clients with solutions that have a measurable business impact. You’ll get to work at the heart of digital sales, gathering, processing and activating data to resolve exciting business challenges hands-on.

Columbia Road is the go-to consulting partner for businesses that want to sell better. Excelling in both commercial operations and scalable technology, we build seamless and effective customer journeys for measurable impact. In each of our projects, we focus on generating more revenue and more customers for our clients, working in cross-competence teams made up of the brightest minds in digital commerce.

Our tight-knit team consists of business consultants who understand software and of highly talented business-driven design and technology specialists.

As a community-led company, we believe in giving a lot of responsibility and freedom to our employees. Instead of line managers and red tape, we offer the tools and resources to all Roadies to make the best possible decisions for their own job and for our community. We offer you a diverse and inclusive workplace, and your fellow Roadies will ensure that you’ll feel comfortable from day one.

As a Customer Data Consultant, you will be in a key role in transforming raw data in source platforms into actionable data-driven solutions that drive how companies utilise data to sell better in all customer channels.

You'll work closely with client stakeholders to understand their business challenges, assess their current data landscape, and recommend practical solutions in both technology and processes.

In this key role, you'll take a hands-on approach to operationalize customer data and ensure it delivers real business value. Your expertise will enable clients to unlock data's full potential, driving smarter decision-making and business growth.

Your client work could include e.g.:

• Designing and building automated data pipelines to ensure clean, reliable customer data flows between systems (e.g., from CRM, transactional databases, and web analytics tools) to enable actionable insights and personalized use cases

• Making data available for AI agents and other solutions. Creating, optimising and fine-tuning AI agents

• Transforming raw data for business use cases e.g. for marketing, sales or customer service.

• Designing data architectures between clients’ data sources and customer data platforms.

• Creating recommendations on how data can improve customer journeys, from targeting the right customer segments to creating personalized experiences across different channels.

You’ll be working as a team together with our technology and design consultants in the areas of business-driven AI solutions and digital channels (such as marketing automation, ecommerce and CRM). All of our consultants are working very hands-on. We are a flat organisation and we don’t have any managerial positions. Seniority means that the more experience you have the more you get to take responsibility for your projects, coach other Roadie consultants, and participate in our competency-specific task forces, account management, and framing our sales offering.

Requirements:

• Data modeling: Your toolbox includes frameworks and methods to identify data sources and develop models that support acting on the data, both in data analysis and activation. Experience and understanding of ETL and relational databases. Capability of scripting (Python, SQL).

• Data platforms: Hands-on experience with data platforms, developing data architecture and managing databases. Proficient with at least one of the major data platforms and technologies like GCP, Azure, AWS, Snowflake, and Databricks.

• Integrations and data pipelines: Some experience in building integrations between data sources, platforms and applications.

• Business mindset: Analytical and business-driven mindset, motivated by leveraging data to solve business challenges creatively. Ability to quickly identify business challenges and opportunities, and create an actionable plan for solving them.

• Domain knowledge: Practical experience working with marketing, sales, or e-commerce. You understand the typical business logic of these functions and how data is used to support the customer journey.

• Languages: professional proficiency in English

• Marketing technologies: We value experience in marketing technologies such as CDP platforms (e.g. Salesforce Data 360, Hightouch, D365 CI Data, Bloomreach, packaged CDPs), marketing automation, CRM platforms, web analytics, BI tools.

• Generative AI: Hands-on experience with e.g. RAG architectures, vector databases, and prompt engineering.

The deadline for applications is November 1st, 2026 (Sunday). Our recruitment process typically involves 2-3 interviews where we learn about your skills and what motivates you. You'll discover more about Columbia Road and meet various Roadies along the way. We’re committed to creating a good match between you and our organisation, and want to spend time to get it right.

Please note that we will start interviewing candidates during the application period and fill the position as soon as we find the right match. We look forward to hearing from you soon!

Salaries at Columbia Road are always based on your experience and skillset, and we place great emphasis on salary fairness between Roadies. We are open to hiring at multiple seniority levels for the role. You can expect your monthly salary to land between 4500-5000€ (Consultant), 4500-6500€ (Senior Consultant), or 6000-7000€ (Managing Consultant).

Roadies also get to enjoy a long list of benefits. Just to name a few, we offer:

• A community-led organisation with a high level of autonomy

• A diverse, equitable, and inclusive workplace

• Option to buy stocks of the company through the common employee share program

• Recurring training and learning sessions to support your professional growth

• Offices in downtown Helsinki (with gym and pool), Tampere, and Jyväskylä

• A wide selection of quality tools to use for your work (laptop, phone etc.)

• Extensive health care services, including dental and mental health

• Insurance for travel and free-time

• Lunch benefit

• Phone subscription benefit

• Weekly breakfasts and healthy daily refreshments

• Flexible sports, culture, commuting and massage benefit

• Recurring Roadie-ideated events and activities

• Childcare services when your child falls ill

• A possibility to book the office for private events during the weekends

• Compensation for working on open source or social programs on your free time

Take a look at our Culture Code & Careers page to get to know us better.