The Role
Partner with customers to scope and deliver custom data requests, conduct Business Value Analyses, lead API integrations, build internal data tools and automations, produce executive-ready insights, and mentor analysts while collaborating cross-functionally to scale data solutions.
Summary Generated by Built In
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world's largest frontline organizations across retail, grocery, healthcare, and financial services.
More than 4 million employees across 160+ countries rely on Axonify today. It's an exciting time to join as we transform the company and build what's next.
We're a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what's possible.
The Customer Data Consultant is a key member of Axonify's Customer Solutions team, serving as the primary resource for customers looking to unlock the full value of their Axonify data. You'll partner directly with customers to answer complex business questions, lead analytical engagements, deliver executive-ready insights, and build scalable solutions that help customers maximize the impact of their frontline programs.
This role blends customer consulting, data analytics, technical problem solving, and business storytelling. You'll lead everything from custom data requests and Business Value Analyses to enterprise API integration consulting, while helping build the tools, frameworks, and best practices that scale how data is delivered across our customer base.
- Partner with customers to understand their business questions and data needs through structured discovery conversations.
- Scope, prioritize, and execute Custom Data Requests by translating ambiguous business questions into clear, actionable analytical deliverables.
- Own the end-to-end lifecycle of customer data requests, from intake and scoping through delivery and stakeholder presentations.
- Build and maintain reusable queries, templates, and frameworks that accelerate delivery across common customer data scenarios.
Business Value Analysis
- Lead the Business Value Analysis (BVA) process end-to-end—from data gathering and statistical analysis to executive-ready storytelling that quantifies program ROI.
- Connect Axonify program outcomes to measurable business impact, including reduced turnover, improved compliance, and increased sales performance.
- Develop scalable Business Value Analysis methodologies and analytical standards that can be consistently applied across the customer portfolio.
- Collaborate with Customer Success Managers to identify Business Value Analysis opportunities throughout the customer lifecycle, including onboarding, Quarterly Business Reviews, renewals, and expansions.
In-Life API Solutions & Integrations
- Lead the technical onboarding and integration of enterprise customers, guiding them from API discovery through successful production launch.
- Serve as the primary technical point of contact for customer development teams, troubleshooting API integrations, authentication issues, and payload mismatches.
- Architect customized API solutions that align customer workflows with Axonify's product capabilities while supporting long-term scalability.
Internal Tools & Scalable Data Infrastructure
- Design and build internal tools and automations that streamline data workflows, reduce manual effort, and enable scalable delivery of customer insights.
- Develop scalable content auditing and data subscription capabilities that ensure consistent, high-quality customer outputs.
- Establish best practices and documentation for repeatable customer reporting solutions.
- Partner with Product to identify platform capability gaps and influence future productized data solutions.
Cross-Functional Collaboration
- Collaborate with Marketing to identify analytics opportunities that strengthen customer campaigns.
- Support pre-sales and renewal conversations with data-driven business case materials.
- Ensure data initiatives align with customer objectives and Axonify data governance standards.
- Mentor Data Analysts by providing technical guidance and sharing best practices in data consulting and analysis.
- Bachelor's degree in Business, Finance, Business Analysis, or a related field.
- 5+ years of experience in data analysis, business intelligence, systems analysis, or business analysis, ideally within a SaaS environment.
- Proven ability to conduct customer-facing discovery conversations and translate business questions into analytical scopes.
- Strong proficiency in SQL for querying and analyzing relational databases or data warehouses.
- Proficiency in Python or R with practical experience applying statistical methods to business problems.
- Expertise with analytics and reporting tools, particularly Power BI.
- Experience building Business Value Analyses and ROI models that connect program data to executive-level business outcomes.
- Experience building internal tools or automation solutions that improve operational efficiency.
- Advanced proficiency with Excel or Google Sheets. Experience with Google AppScript is considered a strong asset.
- Exceptional communication skills with the ability to translate complex data into clear strategic insights for non-technical stakeholders.
- A strong consulting mindset with experience managing multiple customer engagements simultaneously.
This role is open to candidates who are located in, and authorized to work in, Canada.
For our hybrid employees, we embrace a hybrid-flexible work environment. Most days, you choose the location that best supports your work—your home office or our Waterloo or Toronto offices. On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays—a day designed for collaboration, connection, and meaningful in-person moments.
Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.
We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here's what you can expect:
Competitive Compensation: The estimated base salary range for this role is:
- $103,000 - $128,000 - $153,000 CAD for candidates based in Canada.
This range reflects growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.
Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing.
Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you.
Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you.
Home Workspace Set-Up: Home Office Spending Account so your workspace works for you.
Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future.
Growth & Learning: Professional Development Budget to learn new skills and grow your craft.
Community Impact: Paid Volunteer Time to give back to the causes that matter to you.
In-Office Connection: Tasty Tuesdays in the office every other week because good food brings people together.
We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too.
We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making—the things that matter.
What AI doesn't do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.
Here's what that means for you as a candidate:
- Feel free to use AI to support your thinking—not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We're hiring people, not prompts. Your ideas, your experiences, and your voice are what matter.
We believe our team's unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members.
We want to remove any barriers that may limit you from joining Axonify. Email [email protected] to let us know how we can support you with reasonable accommodations throughout the candidate journey.
Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us.
Learn more about Axonify at www.axonify.com/careers.
Skills Required
- Bachelor's degree in Business, Finance, Business Analysis, or a related field
- 5+ years of experience in data analysis, business intelligence, systems analysis, or business analysis (ideally in a SaaS environment)
- Authorized to work in Canada (located in and authorized to work in Canada)
- Proven ability to conduct customer-facing discovery conversations and translate business questions into analytical scopes
- Strong proficiency in SQL for querying and analyzing relational databases or data warehouses
- Proficiency in Python or R with practical experience applying statistical methods to business problems
- Expertise with analytics and reporting tools, particularly Power BI
- Experience building Business Value Analyses and ROI models that connect program data to executive-level outcomes
- Experience building internal tools or automation solutions to improve operational efficiency
- Advanced proficiency with Excel or Google Sheets
- Exceptional communication skills with the ability to translate complex data into clear strategic insights for non-technical stakeholders
- A strong consulting mindset with experience managing multiple customer engagements simultaneously
- Experience within a SaaS environment (ideal)
- Experience with Google AppScript (strong asset)
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The Company
What We Do
Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. It gives frontlines what they need to learn, connect and get things done. Quickly. Easily. Every single day. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure staff is engaged and informed, no matter the scale of the organization. Guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, Ontario. For more information, visit axonify.com.
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