The Role
Build personal customer relationships, create and manage service tickets, deploy contractors, maintain ICS data integrity, perform basic phone troubleshooting (phone registration, password resets), follow up to confirm resolution, close tickets, and produce reports for management.
Summary Generated by Built In
Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.
Customer Service
- Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
- Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
- Maintaining ICS data integrity in the ICS business system.
- Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
- Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.
Requirements
Required Job Skills
- Friendly and professional
- Ability to stay calm in stressful environments
- Organized, thorough and persistent
- Proficient in Microsoft Word and Excel
- Organized and comfortable on Windows OS, computers and business systems.
- Technically inclined with a general understanding of how computers and networks work
- Ability to amiably assist non-expert end-users
- Ability to multitask in a fast-paced environment
- Effectively communicate oral and written with management and internal staff members
- Ability to create and present reports to upper management
Preferred Qualifications
- College graduate, preferably with a background or coursework in IT
- Some working IT knowledge — this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician
Benefits
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Skills Required
- Friendly and professional
- Ability to stay calm in stressful environments
- Organized, thorough and persistent
- Proficient in Microsoft Word and Excel
- Comfortable on Windows OS, computers and business systems
- Technically inclined with a general understanding of how computers and networks work
- Ability to amiably assist non-expert end-users
- Ability to multitask in a fast-paced environment
- Effective oral and written communication with management and internal staff
- Ability to create and present reports to upper management
- College graduate, preferably with a background or coursework in IT
- Some working IT knowledge to perform basic troubleshooting before escalating
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The Company
What We Do
XAMMAX, LLC is a professional business consulting and services firm headquartered in Spring, Texas. The company provides strategic consulting and professional services to a diverse clientele across various sectors, including oil and gas, energy and water utilities, manufacturing, automotive dealerships, and retail. XAMMAX focuses on delivering specialized expertise to help businesses in these industries optimize their operations and growth.
