Customer Account Operations Manager (51603)

On-site M-F Roswell, GA

Join Our Team!

Are you a detail-oriented professional who excels at managing contracts, pricing, and customer relationships? We're seeking a Customer Account Operations Manager to lead the administration of customer contracts, oversee pricing programs, and ensure exceptional service delivery across our organization.

In this highly collaborative role, you'll work closely with Sales, Operations, Logistics, Accounting, and Customer Service teams to ensure customer commitments are fulfilled accurately, efficiently, and consistently. If you enjoy balancing analytical work with customer-focused problem solving, we'd love to hear from you.

About Us:

C&S Chemicals is a fast-paced, innovative company, that takes pride in delivering effective solutions that make an impact. Our team thrives on collaboration, growth, and breaking new ground in an ever-evolving chemical industry. Join us as we continue to lead with Dedication, Integrity, Reliability, and Teamwork to be the premier supplier of chemical solutions while fostering a collaborative and people-focused environment.

Why Join C&S Chemicals?

When you become part of the C&S team, you’re not just taking on a job—you’re building a career in a company that values its people. Here’s what we offer:

• Comprehensive Medical Insurance to keep you and your family healthy.
• Vision and Dental Insurance because we know every detail matters.
• Company Matching Retirement Plan to help secure your future.
• Paid Time Off because we value work-life balance.
• The opportunity to work with a team that embodies integrity, reliability, and dedication every day.

The Role:

As the Customer Account Operations Manager, you'll play a critical role in ensuring customer agreements are accurately managed, pricing is maintained with precision, and customer commitments are consistently delivered. Your key duties will include:

Essential Duties & Responsibilities:

• Lead the customer bid process from opportunity identification through proposal submission and award management. 
• Manage customer contracts, renewals, pricing schedules, and compliance requirements. 
• Maintain and administer customer pricing structures and contract-based pricing agreements. 
• Partner with accounting and billing teams to resolve pricing and invoicing discrepancies. 
• Support customer accounts by resolving operational, service, billing, and delivery-related concerns. 
• Serve as an escalation resource for complex customer service issues. 
• Collaborate with Sales, Operations, Logistics, and Accounting teams to ensure customer expectations are met. 
• Analyze bid results and contract performance to support future business decisions.

Who You Are:

We’re looking for ambitious go-getters who have:

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Exceptional attention to detail and analytical thinking
• Excellent communication and relationship-building skills

Key Qualifications:

• Bachelor's degree in Business Administration, Finance, Supply Chain, or a related discipline; a combination of education and experience considered in lieu of a degree.
• 3–7 years of experience in contract administration, pricing management, bid management, customer account management, or a related field
• Experience working with ERP systems, CRM platforms, or project management tools 
• Previous experience supporting cross-functional teams in manufacturing, distribution, logistics, or industrial environments

Ready to Build a Future with C&S?

If you're a proactive problem-solver who thrives on organization, customer service, and process improvement, we'd love to hear from you! Join C&S Chemicals and contribute to a team that’s committed to excellence in every aspect of our business.

C&S Chemicals: Solutions You Can Rely On.