Join us as a Customer Contact Officer
- We’ll look to you to deliver successful outcomes for your customers by contacting them directly to solve issues with their payment instructions
- You’ll also play a vital role in keeping our customers safe by authenticating payments to ensure they’re genuine
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- If you don’t currently live in The Isle of Man, you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role
As a Customer Contact Officer, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
You’ll participate in team based continuous improvement activities with both the team and customer at the heart of all thinking. You’ll take ownership of your own and team continuous improvement activity using LEAN tools and techniques to undertake root cause problem solving. You'll also collaborate with colleagues to implement effective countermeasures.
Your day-to-day will include:
- Contacting customers as part of the Payment Customer Services Team, helping to rectify any payment issues
- Authenticating payment instructions to ensure the payment is genuine
- Accurately logging and handling customer queries from start to finish, ensuring a fair outcome for our customers
- Working together as one team and pro-actively show willingness to flex and learn other roles within the Payments Team
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You’ll also demonstrate:
- An understanding of products, processes and banking systems
- An awareness of changes in trends, policies and regulations
- An ability to build relationships with colleagues to ensure customer service is of the highest standard
- A clear sense of priority, good planning skills and ability to tackle work in an organised fashion
- Excellent written and verbal communication skills
Hours
35Job Posting Closing Date:
21/01/2026Ways of Working:HybridSimilar Jobs
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
