Customer Contact Assistant

Find your purpose with a rewarding position on our Call Center Team as a Customer Contact Assistant!  The Customer Contact Assistant will work at the CentraCare Plaza in St. Cloud within a fast-paced team structured environment.  The Customer Contact Assistant will use a PC based call handling system to manage inbound and outbound communications for CentraCare. You will be responsible for a high volume of calls, both routine and complex, along with internal departmental calls. You will work closely with Providers, Nursing staff, Administration, Patients, and Community to meet their needs. Position may include the opportunity to work from home in a hybrid capacity.

Schedule: 

• Full Time | 80 Hours Every Two Weeks
  • Afternoon/Eve:  8-hour Shifts | 12:30 pm - 9 pm | Every Other Weekend Rotation
  • Week 1 (M, T, W, F, Sat) Week 2  (Sun, M, W, Th, F)
• Training for this position is on-site at CentraCare Plaza; hybrid options after successful in-office training

Pay and Benefits:

• Minimum hourly rate of $17.93 per hour; exact rate of pay determined by years of related experience
  • Pay range: $17.00-$25.54 per hour
  • Evening shift differential of $1.00/hr; weekend shift differential of $1.05/hr
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!

Qualifications:

• High school diploma or equivalent required.
• Strong customer service, verbal and written communication skills required.
• Typing skill of 40 wpm along with general computer and Microsoft Office experience.
• One to two year post high school training in clerical, secretarial or PC based phone system preferred.

Core Functions:

• Using a PC based phone system to manage incoming and outgoing communications for CentraCare hospitals, clinics, and providers.
• Receive calls from the public and provide appropriate information when available or route to the appropriate department as necessary.
• Asks clarifying questions to determine the nature of requests and responds in a timely fashion using established protocols and procedures. 
• The ability to navigate a computer-based information system to find appropriate information.
• Monitors Medical Messaging que, to provide continued coverage for on-call providers as well as medical personnel and support staff. 
• Update On-Call schedules and information as requested for immediate needs of the department. 
• Process consults and courtesies for patient referral to other specialty physicians. 
• Able to effectively utilize multiple applications such as but not limited to: Amtelco suite of products, Microsoft Office, EPIC, and department databases. 

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply.