General Purpose
The Customer Consultant I responds to customer inquiries via telephone. This is a part time (20+ hours per week) position.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regular and reliable attendance is required as an essential function of this position.
- Answers the phones for the bank location.
- Assists customers with routine account-related requests such as: funds transfers, stop payments, inquiries about checking and savings account transactions, inquiries about funds availability, and check verification requests by third parties.
- Assists customers with general Online and Mobile Banking related requests such as: help with enrolling, utilizing Bill Pay, accessing eStatements, making deposits and utilizing the features.
- Performs general maintenance of customer accounts such as address changes and check orders.
- Researches and resolves customer problems, acts as the customer liaison between other bank departments when necessary.
- Performs customer requested research, including printing statements and check copies.
- Performs other duties as assigned.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- Skill in understanding customer needs and delivering unsurpassed customer service.
- Understanding and application of banking compliance regulations.
- Ability to rely on instructions and pre-established guidelines to perform the functions of the job.
- Effectively manages one’s time and resources to ensure that work is completed efficiently.
- Strong verbal and written communication skills.
- Knowledge of and comfortable using internet software.
- Maintains confidentiality.
Education or Formal Training:
- High School Diploma or General Education Diploma (GED) equivalent required.
Experience:
- Previous customer service experience is preferred.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 25 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is from $18.00 to $23.00 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close May 30, 2026, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Founded in 1973, Alpine Bank is an independent, employee-owned organization with headquarters in Glenwood Springs and banking offices across Colorado’s Western Slope, mountains, and Front Range. Alpine Bank employs more than 800 people and serves 170,000 customers with personal, business, wealth management*, mortgage, and online banking services. Our customers tell us doing business with employees who actually own the bank makes all the difference. They cite our friendly service, flexibility in creating tailored solutions, timely local decision-making, and long-term customer commitment which can often spans decades. At Alpine Bank we believe that strengthening our communities is more than good business, it is our business. That’s why Alpine employees receive 24 hours of paid volunteer time each year, and through our innovative Loyalty Debit Card program, with every customer transaction Alpine Bank (not our customers) donates 10 cents to support nonprofits and charities in Colorado. In 2023, the bank gave $2.35 million to community causes through this channel. Alpine Bank has a five-star rating — meaning it has earned a superior performance classification — from BauerFinancial, an independent organization that analyzes and rates the performance of financial institutions in the United States. Alpine Banks of Colorado, the holding company for Alpine Bank, member FDIC, also trades shares of the Class B Nonvoting Common Stock under the symbol “ALPIB" on the OTCQX® Best Market. To learn more, visit alpinebank.com. *Alpine Bank Wealth Management services are not FDIC insured, may lose value and are not guaranteed by the bank.
