Vector: Powering Auckland. Shaping the future.
Life at Vector means being part of something bigger.
Here, your work matters. We keep the lights on across Auckland, and each of us plays a key role in the future of the energy industry, building a legacy of clean power for future generations.
We’re embracing opportunities to innovate, collaborating with leading names globally to develop, adopt and share cutting-edge technologies that drive energy sustainability and efficiency.
And while we shape the future, we prioritise yours. Enjoy a comprehensive salary and benefits package, hybrid working and flexibility with hours, and be part of a diverse, inclusive culture that values fresh thinking and career growth.
Culture that powers progress
Hear from our people on what they enjoy most about Vector, why they joined and why they stay.
The role
In this role, you’ll be the central point of contact for retailer queries across Vector’s electricity network, working through a high‑volume inbox while ensuring accuracy and first‑time‑right outcomes. You’ll process retailer requests, investigate data discrepancies, resolve exceptions, and navigate industry rules and compliance timeframes to deliver timely, high‑quality responses.
A key selling point of this role is the continuous learning it offers. No two days are the same – you’ll encounter new scenarios, apply industry rules to individual contexts, and build deep technical understanding of ICPs, tariffs, and network data. This foundation opens career pathways into project work, contracts, delivery, and related operational teams across Vector.
You’ll also play a major role in reducing the current backlog, improving turnaround times, supporting cross‑training across streams, and contributing to a team culture that values ownership, curiosity, accuracy, and methodical problem solving.
On offer are two positions - one permanent, and one fixed term for 6 months.
Who are we looking for?
- Strong administration or coordination background, ideally in utilities, energy retailers, metering, or other compliance‑driven operational environments
- Excellent problem‑solving capability, with the ability to investigate complex technical issues and reach evidence‑based conclusions
- High‑quality written communication and experience managing high‑volume email workloads
- Proactive, self‑driven and resilient work style, with strong prioritisation, multitasking and time‑management skills
- Comfortable working with ambiguity, applying industry rules to unique scenarios, and taking ownership from start to finish.
Why Vector?
We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:
- Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
- Supercharge your career through internal opportunities, own your own development plan and drive your learning and growth
- Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory
- We value diverse perspectives, which drive innovation and creativity. We encourage everyone to bring their full selves to work, embracing ideas that challenge and inspire
- Build a legacy doing work that matters – we’re keeping the lights on across Auckland, and driving a sustainable energy future for New Zealand.
Apply now!
Applications close by Monday 2 February 2026; however, interviews may be held sooner – apply today!
Additional InformationWe know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.
Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.
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What We Do
We are New Zealand's largest distributor of electricity and gas, owning and operating networks which span the Auckland region. But we don’t stop here - our reach extends to Australia and the Pacific Islands, shaping a new energy future for our customers, through innovative digital and engineering solutions, metering services, solar energy solutions, electric vehicle (EV) networks, high speed internet fibre, air and water purification to name a few. We haven’t been afraid to challenge the status quo. As leaders of the transformation of the energy sector, we know the ‘same old’ just won’t cut it. We have the confidence to forge new solutions and for our people to work differently, to think differently. We have collaborated with global technology companies and thought leaders who share our view that innovation and digitalisation are key to meeting the future needs of energy systems and fast-evolving customer demands. As governments, businesses and consumers urgently take action to decarbonise, at Vector we are clear on our vision – creating a new energy future. Because we live in a world that is changing fast, we must continue to identify and develop better options that will provide value, choice and service for our customers throughout New Zealand and beyond, so the environment and communities we love continue to thrive. To do this, Vector has a vision of creating a new energy future, which will help to deliver clean, reliable and affordable energy solutions for customers.
