Location:
Chennai, Tamil Nadu, IndiaJob ID:
R0085195Date Posted:
2025-03-26Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity:
At Hitachi Energy, it’s the people that matter most - to us and our customers. This role is specifically designed to cater L1 support.
How you’ll make an impact:
Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
Need to play the role of L1 support wherever applicable.
Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
Be a customer advocate for timely response to issues and problem resolution and escalation.
Report all activities taken toward resolving customer issues.
Able to multitask and maintain an organized work environment.
Where required, support customers during run time activities and provide online troubleshooting support and resolution.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your actions while caring for your colleagues and the business.
Your Background:
Bachelor's degree in any stream.
Must have 3+ years of experience.
Prior experience of being in a customer support role.
Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
High focus on customers and their needs.
Intrinsic attitude to drive innovation and improvement.
Certifications related to Six sigma/ISO certified Quality trainings/ Yellow belt training is preferred
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What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
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