This position holds a dual role supporting Bennett Family of Companies' customer compliance and RFP initiatives. The Customer Compliance Specialist is responsible for managing all incoming Requests for Information (RFIs) from customers across business units, while also supporting RFP initiatives, ensuring accurate data, timely turnaround, and consistent compliance with customer and regulatory requirements throughout the process.
Coordinate and respond to customer RFIs, ensuring consistency, accuracy, and compliance with company standards.
Collaborate with cross-functional teams to aggregate customer response
Maintain a current, centralized library of compliance data, certifications, and standard responses that can be pulled quickly for both RFIs and RFP submissions, reducing duplicate research across business units.
Track and report on RFI volume, and trends to identify process bottlenecks and opportunities for improvement.
Serve as the point of contact for customer compliance questions, ensuring responses stay consistent with company policy and any applicable regulatory requirements.
Provide backup support to the Bid/Pricing Manager during bid cycles, assisting with bid preparation, document assembly, and submission logistics to ensure continuity when the RFP Manager is at capacity or unavailable.
QualificationsProficient in managing and interpreting data to meet customer requests, regulatory requirements, and internal platform needs, across multiple business units. Demonstrates strong attention to detail and the ability to manage multiple priorities effectively, while supporting both compliance and customer service functions. Possesses excellent written and verbal communication skills essential for cross-functional collaboration and customer engagement.
Preferred experience managing RFIs or RFPs from intake through submission, including gathering and validating data across multiple business units or departments. Proven ability to multi-task and manage deadlines with strong attention to detail and accuracy. Experience supporting or backing up bid preparation activities is preferred. Strong written communication skills and proficiency with standard office and document management software.
Skills Required
- Ability to manage and interpret data for customer requests, regulatory requirements, and internal platforms
- Strong attention to detail and accuracy
- Ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Ability to collaborate cross-functionally and engage with customers
- Proficiency with standard office and document management software
- Experience managing RFIs or RFPs from intake through submission
- Experience gathering and validating data across multiple business units or departments
- Experience supporting or backing up bid preparation activities
What We Do
Bennett is one of the world's leading transportation and logistics companies, conducting business through a worldwide network of business partners. Our people and their commitment to excellence drive our success—by operating responsibly, executing with efficiency, applying innovative technologies and capturing new opportunities for profitable growth. We are involved in virtually every facet of the transportation and logistics industry. For more than 45 years, Bennett has been a provider of: specialized freight transportation, heavy haul transport, commercial building transportation, flatbed transportation, crane and rigging services, recreational vehicle transportation, 3PL & 4PL logistics, warehouse management, supply chain solutions, and government specific transportation services. Marcia G. Taylor, Bennett’s president and CEO has staked her claim as an industry innovator, receiving numerous and continuous accolades, which include being named 2012’s #1 Woman Owned Business by Atlanta Business Chronicle. Mrs. Taylor and the nationwide team of more than 3,000 contractors, agents and employees have developed Bennett and its related entities into a multi-faceted system of innovative transportation and logistics service companies.
