Customer Compliance Project Manager

• Establish ISO 27001 information security framework and Lead SOC2 readiness
• Manage customer audit preparation and support (security, quality, IP protection)
• Develop NDA and data handling protocols for customer co-location
• Create physical security controls for customer-dedicated lab spaces
• Build customer compliance value proposition

Quality Management Systems

• Implement ISO 9001 quality framework for test operations
• Establish ISO 17025 lab accreditation roadmap
• Design document control hierarchy (policies, procedures, work instructions)
• Coordinate internal audits across compliance domains
• Manage compliance register for certifications, licenses, and audit schedules

Risk & Compliance Operations

• Conduct risk assessments for new customer engagements and lab configurations
• Implement access control and visitor management for lab environments
• Develop incident response procedures for security/IP incidents
• Create compliance dashboard showing certification status, audit findings, metrics
• Partner with Legal on customer contract compliance requirements

Required Qualifications

• 5+ years in quality management, information security, or customer compliance roles
• Experience with ISO 27001, SOC2, and/or ISO 9001 implementation and audits
• Background in data centers, lab, or manufacturing environments
• Strong understanding of risk assessment and control frameworks
• BS/BA degree in Engineering, Information Security, Quality Management, or related field
• Proven ability to prepare for and support customer audits successfully

Preferred Qualifications

• Knowledge of ISO 17025 lab accreditation requirements and implementation
• Experience with ServiceNow GRC (Governance, Risk, Compliance) modules
  In Return:
  With offices around the world, Arm is a diverse organization of dedicated, creative, and very hardworking engineers. By enabling a multifaceted, inclusive, meritocratic, and open workplace, where everyone can grow and succeed, we encourage our people to share their unrivaled contributions to Arm's success in the global marketplace.
  Accommodations at Arm
  At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
  Equal Opportunities at Arm
  Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  Hybrid Working at Arm
  Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
  Our 10x mindset guides how we engineer, collaborate, and grow. Understand what it means and how to reflect 10x in your work: https://careers.arm.com/en/10x-mindset

Salary Range:
$165,000-$223,200 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.