We are looking for a highly entrepreneurial and customer-obsessed Customer & Community Growth Manager to build and scale the engagement engine behind Nitra's customer ecosystem. This role sits at the intersection of Marketing, Customer Success, Product, Partnerships, and Revenue, and will be responsible for increasing customer engagement, advocacy, adoption, and expansion across Nitra's fintech, marketplace, and AI software products.
As we continue to scale through Series B, we're building more than software—we're creating the largest community of independent healthcare practice owners in the country. You'll be responsible for launching customer communities, developing advocacy programs, leading customer communications, and creating educational content that strengthens relationships while driving measurable business growth.
The ideal candidate is a builder who thrives in high-growth startups and enjoys creating programs from scratch. You'll be equally comfortable speaking with physicians, practice administrators, executives, and cross-functional stakeholders while turning customer engagement into increased product adoption, higher spend, stronger retention, and long-term loyalty.
Your responsibilities will include:
- Build and scale customer communities across Nitra's healthcare customer base through specialty-specific (Dermatology, Ophthalmology, Dental, etc.) and role-specific communities for physicians, office managers, and practice administrators.
- Launch and manage online communities, customer forums, networking groups, regional chapters, customer councils, summits, and exclusive events that strengthen relationships with Nitra customers.
- Develop customer growth initiatives that increase adoption and cross-product usage across Nitra's fintech, marketplace, and AI software offerings.
- Own customer advocacy programs including customer ambassadors, physician affiliates, referral programs, testimonials, case studies, customer stories, and reference programs.
- Lead customer communications including newsletters, lifecycle campaigns, product announcements, educational content, webinars, and customer onboarding initiatives.
- Create thought leadership content including physician podcasts, benchmark reports, industry research, customer surveys, and practice management insights.
- Build and manage Customer Advisory Boards and Physician Councils to strengthen relationships, gather product feedback, and influence future product strategy.
- Partner closely with Customer Success, Product, Marketing, Partnerships, and Sales to deliver exceptional customer experiences across the full customer lifecycle.
- Measure customer engagement and optimize programs based on data, continuously improving participation, advocacy, product adoption, and expansion.
- Analyze customer behavior and develop scalable engagement strategies that increase retention, referrals, customer satisfaction, and revenue growth.
You have:
- 5+ years of experience in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles.
- Experience building customer communities, advocacy programs, or engagement initiatives from the ground up.
- Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies.
- Exceptional communication, relationship-building, and executive presence with the ability to influence customers and internal stakeholders without direct authority.
- Excellent project management and cross-functional collaboration skills with the ability to execute multiple initiatives simultaneously.
- Strong analytical mindset with experience measuring customer engagement and business outcomes.
- Comfortable operating in ambiguity and moving quickly from idea to execution.
- Experience supporting SMB and mid-market customers.
- Experience in healthcare, fintech, SaaS, marketplaces, or vertical software is a strong plus.
- Experience working in VC-backed Series B-D technology companies is strongly preferred.
What we offer:
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Skills Required
- 5+ years in Customer Marketing, Community, Customer Success, Product Marketing, Partnerships, Growth, or similar customer-facing roles
- Experience building customer communities, advocacy programs, or engagement initiatives from the ground up
- Strong understanding of customer lifecycle marketing, customer engagement, retention, and expansion strategies
- Exceptional communication, relationship-building, and executive presence with ability to influence without direct authority
- Excellent project management and cross-functional collaboration skills; ability to execute multiple initiatives simultaneously
- Strong analytical mindset with experience measuring customer engagement and business outcomes
- Comfortable operating in ambiguity and moving quickly from idea to execution
- Experience supporting SMB and mid-market customers
- Experience in healthcare, fintech, SaaS, marketplaces, or vertical software
- Experience working in VC-backed Series B-D technology companies
What We Do
Nitra’s mission is to overhaul the healthcare industry with radically efficient and transparent solutions. Nitra empowers providers to find the right balance between supporting their patients and running their practice – starting with tools that deliver a simpler, smarter way to manage their spending. Nitra solutions integrate seamlessly with the complex business processes of the industry. Our goal is to provide an ecosystem that helps doctors better manage their practices, so they can focus on their patients. Starting with the first business card built specifically for doctors, Nitra will expand to bring physicians and medical clinics around the country the loans, accounts, payments, and expense management products they expect, in an all-in-one platform powered by machine learning and blockchain technologies. The company was created by unicorn founders who have successfully scaled to thousands of customers. They are joined by an ambitious and experienced team from Amazon, American Express, Citi, Dropbox, Facebook, Mastercard and PayPal. The team is supported by an expert group of Advisors such as the cofounders of Square and Xendit, executives from Intuit, Governors and White House senior staffers, and is backed by some of the world’s leading VCs such as Andreessen Horowitz and NEA. Interested? We are growing fast and actively building our team. Look at our job postings and let us know where you fit!
