Customer Communications Intern

Posted 12 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
25-25 Annually
Internship
Information Technology • Security • Cybersecurity
The Role
As a Customer Communications Intern, you will support customer communication efforts by managing customer contact records, refining nurture programs, and collaborating with cross-functional teams.
Summary Generated by Built In
About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

As a Customer Communications Intern, you will help strengthen communications by supporting the review and maintenance of customer contact records. You will be responsible for mapping customer segments and refining nurture programs to enhance the customer journey and lifecycle. Your work will play an important role in ensuring our contact management process supports clear, targeted customer communications. 

What will you do? 

  • Collaborate with team members across Product Management, Engineering, and Marketing to support communications to SentinelOne customers.
  • Develop frameworks for customer list segmentation.
  • Draft systemic communications to support the customer journey

What skills and knowledge should you bring?

  • Must be currently enrolled in a full-time, degree-seeking marketing or communications program with a graduation year of 2026/2027
  • Familiar with Marketing or Campaign tools (e.g., Marketo, Hubspot, etc.).
  • Familiar with Customer Success tools (Salesforce).
  • Experience with Microsoft Excel and/or Google Sheets.
  • Detail-oriented and analytical.
  • Strong written and verbal communication skills.

Why us? 

Our global internship program trains the next-generation of cybersecurity talent across a range of specializations, from threat intelligence to information security, engineering and marketing. Interns can learn about the network security industry from leading thinkers, grow their professional networks, and be part of a career-defining experience including: 

  • 1:1 mentorship
  • The opportunity to expand your knowledge and work on challenging projects
  • Training and Development opportunities 
  • Connections to other recent grads, and employees across the company
  • Leadership speaker series where you can learn about other areas of the business and ask questions to the senior leadership team and industry experts
  • Fun events!

Logistics: 

  • Fully-remote internship 
  • 15 hours per week, paid position 
  • 10 weeks long (mid-October to mid-December internship) 

This U.S. role has an hourly pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Hourly Pay Range
$25$25 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

Top Skills

Google Sheets
Hubspot
Marketo
Excel
Salesforce
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The Company
HQ: Mountain View, CA
2,830 Employees
Year Founded: 2013

What We Do

SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.

SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.

We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.

At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.

We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.

To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo

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