Customer Communications Assistant

Posted 4 Days Ago
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Worsley, Salford, Greater Manchester, England, GBR
In-Office
27K-27K Annually
Entry level
Utilities • Infrastructure as a Service (IaaS)
The Role
The role involves delivering notification letters for water mains replacement, engaging politely with the community, reporting concerns, and driving a company van safely. A full UK driving license and good communication skills are required.
Summary Generated by Built In
 We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community.  The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire.  This is a customer facing role and an important step in providing our customers with a continued positive customer experience.  

Key Responsibilities
  • Ensure letters are delivered securely and to the correct properties 
  • Engage politely and professionally within local communities 
  • Report access issues or concerns back to the central team 
  • Drive and use a company van safely and responsibly 
  • Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.  

Experience and Qualifications
  • Full UK driving license 
  • Confident using a smart phone for routes and reporting via an app 
  • Comfortable working independently 
  • Reliable, punctual and trustworthy 
  • Able to communicate clearly and politely with members of the public 

 Desirable (but not essential) 
  • Previous delivery, postal, courier or field-based work 
  • Customer service or public facing experience 


Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Skills Required

  • Full UK driving license
  • Confident using a smartphone for routes and reporting via an app
  • Reliable, punctual and trustworthy
  • Able to communicate clearly and politely with the public
Am I A Good Fit?
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The Company
5,000 Employees
Year Founded: 2000

What We Do

Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.

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