Customer Communications Assistant

Posted Yesterday
Be an Early Applicant
Worsley, Salford, Greater Manchester, England, GBR
In-Office
11K-11K Annually
Entry level
Utilities • Infrastructure as a Service (IaaS)
The Role
Deliver notification letters securely to homes and businesses ahead of water mains replacement work. Responsibilities include engaging professionally with local communities, reporting access issues, safely driving a company van, handling sensitive information in line with GDPR, and using a smartphone app for routing and reporting. The role requires a full UK driving licence, reliability, punctuality, independence, and clear communication. Previous delivery, courier, field-based, customer service, or public-facing experience is desirable.
Summary Generated by Built In
We’re looking for full time and part time reliable, friendly and conscientious individuals to support our water mains replacement programme by hand-delivering important notification letters to households and businesses ahead of work starting in their community.  The work areas will be in Cheshire, Greater Manchester, Merseyside and Lancashire.  This is a customer facing role and an important step in providing our customers with a continued positive customer experience. 

Key Responsibilities
  • Ensure letters are delivered securely and to the correct properties 
  • Engage politely and professionally within local communities 
  • Report access issues or concerns back to the central team 
  • Drive and use a company van safely and responsibly 
  • Understanding of GDPR and data protection requirements, with the ability to handle sensitive information appropriately.  

This is a part time role, working Thursday, Friday and Saturday.

Skills, Knowledge & Expertise
  • Full UK driving licence 
  • Confident using a smart phone for routes and reporting via an app 
  • Comfortable working independently 
  • Reliable, punctual and trustworthy 
  • Able to communicate clearly and politely with members of the public 

Desirable (but not essential)
 
 
  • Previous delivery, postal, courier or field-based work 
  • Customer service or public facing experience


Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.

About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Skills Required

  • Full UK driving licence
  • Confidence using a smartphone for route navigation and reporting via an app
  • Ability to work independently
  • Reliable, punctual, and trustworthy
  • Ability to communicate clearly and politely with members of the public
  • Understanding of GDPR and data protection requirements
  • Previous delivery, postal, courier, or field-based work
  • Customer service or public-facing experience
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Salford
5,000 Employees
Year Founded: 2000

What We Do

Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.

Similar Jobs

NBCUniversal Logo NBCUniversal

Fiber Optics Associate Manager

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Hybrid
Bedford, Bedfordshire, England, GBR

NBCUniversal Logo NBCUniversal

Assistant Director, Projects

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Hybrid
Bedford, Bedfordshire, England, GBR

NBCUniversal Logo NBCUniversal

Legal Counsel

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development
Remote or Hybrid
London, Greater London, England, GBR

Expedia Group Logo Expedia Group

Development Engineer

AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Hybrid
London, Greater London, England, GBR
16000 Employees

Similar Companies Hiring

Riot Platforms, Inc. Thumbnail
Artificial Intelligence • Cloud • Information Technology • Energy • Infrastructure as a Service (IaaS)
Castle Rock, CO
800 Employees
Energy CX Thumbnail
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Chicago, IL
150 Employees
Runpod Thumbnail
Artificial Intelligence • Cloud • Software • Infrastructure as a Service (IaaS)
San Francisco, California
120 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account