Job Title: Customer Collaboration Manager
Location: Cumbernauld
Contract and working pattern: Hybrid, permanent
Are you ready to Be Your Best Barr None?
Lets Grow!!!
We are all about Being Your Best Barr None and having a career with real Moments that Matter!
Employing around 950 people across the UK, we are proud to be a responsible business that takes care of our people, values diversity, gives something back to our communities and works to minimise our environmental impact.
For 150 years AG Barr has been building great brands and is home to some of the nations favourite flavours.
At our core is IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand, Boost making every moment better with a caffeine kick, hydration hit or tasty treat, and FUNKIN where real fruit means authentic taste.
We also have a number of exciting owned brands within our portfolio including MOMA, which crafts quality oats into great tasting oat drinks and porridges.
There's never been a better time to join us!
What we’re looking for…
This role offers the opportunity to play a key part in how customer relationships are managed across the supply chain, helping to connect internal planning with external service delivery.
As our Customer Collaborations Manager, you will help shape collaborative ways of working with customers and cross-functional teams to support strong service performance, effective launches and promotions, and informed decision-making across the business.
Your responsibilities will include...
- Act as the primary interface with customers’ supply chains for assigned accounts.
- Develop and maintain robust short-, medium-, and long-term volume and value forecasts to support the internal S&OP cycle and external service commitments.
- Build collaborative customer relationships using CPFR principles to plan promotions and launches in a controlled, timely manner.
- Monitor and continuously improve key service metrics including forecast accuracy, bias, perfect order, load fill, and CCFOT.
- Develop service level agreements where appropriate to align shared objectives, optimise service, and identify cost-saving opportunities.
- Partner with Commercial, Supply Planning, Logistics, Warehouse, Production, Finance, Customer Support, and Marketing to manage delivery requirements and resolve key account supply chain queries.
What you’ll bring...
- Degree in a numerical or science-based discipline, or equivalent experience.
- Experience in a demand or supply planning, analytical, account management, or relationship management role.
- Strong foundation in supply chain management principles, with strong working knowledge of S&OP processes and CPFR principles.
- High proficiency with Microsoft Excel and the Microsoft Office suite.
- Experience using Oracle Fusion Demand Planning System or JDE business systems.
- Experience writing SQL code.
- Experience within the UK retail FMCG sector.
- Experience using Google Workspace (G-Suite).
What we offer…
We believe in creating a diverse and inclusive culture where your voice can be heard. Our skilled, loyal and committed people are critical to the future success of AG Barr which is why we are continually investing in our employees to develop their talent.
We look after our employees by offering a competitive salary and benefits package which includes;
- Competitive salary
- Annual bonus scheme linked to business performance
- Defined contribution Pension
- 34 days holiday
- Flexible holiday trading
- Flexible cash pot to spend on benefits
- Healthcare Cash Plan
- Flexible benefits e.g. discounts & cashbacks, gym memberships, technology purchases etc
- Life assurance
- Save as you earn scheme
- Staff sales discount
- Free AG Barr products throughout your working day and staff sales
- Annual salary review
- Ongoing professional development and access to Learning and Development programmes and content
And much more!
To find out more about what it is like to work for AG Barr, please visit our careers platform here.
We are an equal opportunities employer and happy to discuss any reasonable adjustments that may be needed for successful candidates with a disability, health or mental health condition.
While we have highlighted our ideal requirements for this role, we are realistic that the successful candidate probably won't meet every single requirement in this advert, but we are big advocates of people growing in role. So even if you don’t meet every single requirement, we encourage you to submit an application - you may be just what we are looking for! Apply now!
Speculative CVs from agencies will not be accepted.
Please note, we may close vacancies early where we receive significant numbers of applications, so apply now!
Skills Required
- Degree in a numerical or science-based discipline, or equivalent experience
- Experience in demand or supply planning, analytical, account management, or relationship management
- Strong foundation in supply chain management principles
- Working knowledge of S&OP processes and CPFR principles
- High proficiency with Microsoft Excel and Microsoft Office
- Experience using Oracle Fusion Demand Planning System or JDE business systems
- Experience writing SQL code
- Experience within the UK retail FMCG sector
- Experience using Google Workspace
What We Do
We are a UK-based branded multi beverage business that is ambitious and value driven, with strong consumer focus,. We are brand owners and builders, offering a diverse and differentiated portfolio of brands that people love. The company was established over 145 years ago in Scotland. At our core is the Barr Soft Drinks division, home to some of the UK’s most loved soft drinks brands. Whether it’s the iconic IRN-BRU, launched in 1901 and still going strong today, the vibrant RUBICON fruit based brand or the unique range of BARR flavours, Barr Soft Drinks’ brands offer people a choice of great tasting products and bring exciting innovation to the market, available across multiple channels. Our FUNKIN business operates within the exciting and growing cocktail market. Real fruit means authentic taste and FUNKIN believes that to shake the best cocktail you have to use the best ingredients. That’s why they use the best fruit to create their premium products, famous amongst top bartenders. Now the UK’s number 1 cocktail brand FUNKIN provides innovative and unique purées, syrups, mixers and ready to drink cocktails, for behind the bar and at home. Our BOOST business is always looking for new trends and to appeal to the evolving tastes of drinkers. Proud to offer an exciting range of flavours across several functional drinks categories - Energy Stimulation, Sport and Iced Coffee - BOOST enjoys a very strong position within the UK independent retail channel and has an exclusive sales and distribution partnership with the fruit drinks brand RIO. MOMA uses a blend of the highest quality wholegrain jumbo oats that give its oat drinks a full-bodied flavour and its porridge a distinctively creamy texture. MOMA believes in crafting simple, natural ingredients into food and drink that tastes. AG Barr’s simple, effective and profitable business model - making, moving, marketing and selling - is supported by strong partnerships, talented people and responsible actions.
