Customer Collaboration Specialist (m/f/d)

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers together with supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers, whilst managing internal stakeholders and playing a key role in the supply chain.
How you will contribute
You will:

• Be the single point of contact for your customer portfolio
• Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
• Help achieve business and commercial objectives by fulfilling customer-service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
• Work with the order fulfilment, demand planning, demand fulfillment, and commercial teams to report on and achieve KPIs, including root-cause analysis and continuous improvement
• Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in customer service and logistics, and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Data affinity: Strong analytical and problem solving skills
• SAP knowledge (preferred) and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, reliable, proactive, and flexible

What extra ingredients you will bring:

• Passion for building customer loyalty through exceptional listening and consultative relationship building
• Ability to analyze information, ask probing questions, challenge the status quo, and make decisions related to order processing/deliveries and client inquiries
• Team player
• Commitment to implementing feedback as a means of achieving individual and team performance goals

Education / Certifications:

• A supply chain, procurement, logistics, engineering degree or a related business area
• Previous experience in a relevant position is a plus
• Strong computer skills in SAP and Microsoft Office applications and the ability to learn new applications quickly

Job specific requirements:

• Great English and German written and verbal communication skills, with the ability to adapt to different stakeholders
• Negotiation and conflict resolution
• Empathy and problem-solving mentality
• Timeliness and reliability and good priorization skills
• Resilience
• Strong analytical skills
• Ability to deal with complexity and ambiguity

Benefits:

• Internationale Teams in einem innovativen und dynamischen Arbeitsumfeld
• Zentral gelegenenes, modernes Open Space Office (Nähe Schönbrunn) sowie Möglichkeiten für flexible Gestaltung der Arbeitszeit und Home Office (Home Office Pauschale)
• Flexibel anwendbarer monatlicher Essenzuschuss - Digibon
• My Club Fitness App, gratis Nutzung eines Lifeline Fitnessstudio sowie weitere attraktive Angebote zur Gesundheitsvorsorge
• Wiener Linienkarte und Stützung des Klimatickets
• Produktbestellung 1x im Quartal
• Attraktives Einstiegsgehalt über dem Kollektivvertrag, abhängig von Qualifikation und Erfahrung

Mandatory information in Austria: The salary is graded in the Collective Labor Agreement "Information and Consulting". If you meet the mentioned requirements the entry gross-salary for this position will be EUR 53.500 ,-- per year, split up in 14 pays for full-time. We're willing to overpay, dependent on your professional work experience and qualification.
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Customer Collaboration (CLD)
Customer Service & Logistics