Customer Collaboration Lead

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future.

Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading brands in the Nordics such as Gevalia, Friele, L’OR and many more.

As Customer Collaboration Lead you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Service & Logistics Manager you are the ‘face of supply chain’ and plays a critical role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams.  

You will lead the service agenda with key customers or customer groups, setting best practice and blueprints in how to achieve excellence in OTIF (On Time In Full) service level. Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably.

Key responsibilities include:

• Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach.
• Deliver external operational supply chain excellence, including delivery of highest possible service level standards and perfect order principles.
• Demonstrate leadership through driving best practice, creating blueprints and playbooks for Customer Collaboration, coach and role model the desired behaviours and team capabilities required for success.
• Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams.
• Be a champion for reducing waste, cost and driving efficiency. Lead the continuous improvement agenda to unlock productivities and build a stronger future.

Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark. We are a fast-paced company on a mission. Our focus demands high-energy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories, and you're have an entrepreneurial mins-set and a drive to succeed, you’ll fit right in at JDE Peet’s.

For this role as a Customer Service Lead, we’re looking for someone who has the following skills and experience:

• Minimum 5 years’ experience across relevant roles such as Sales or Customer Services
• Thorough knowledge of customer supply chain principles having worked with major Nordic Grocery Retailers.
• Experience of coaching/developing others and influencing key stakeholders.
• An excellent ability to manage stakeholders (internal & external) and building lasting trustful relationships.
• Results driven: Demonstrable ability to achieve challenging goals, directly and through others.
• Analytical problem solving: Understand drivers of service and cost performance and how to influence.
• Systems and future: Experience with customer ordering systems and MS Office. Ability to adapt and implement new tools, systems and software.
• Fluency in English and one of the Scandinavian languages

Please note: Only applicants with a valid permit to work in Denmark will be considered for this position.

We offer an amazing office with the world’s best coffee, a great canteen, fitness room, yoga, massage and an international atmosphere with supportive and professional colleagues. Please contact [email protected] for further information.

Please submit your application by 15.12.2025; interviews will be conducted on a rolling basis as applications are received.