Customer Collaboration Food Services

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You manage customer enquiries and keep the updated on scientific analysis by understanding the requirement, identifying and liaising with appropriate laboratory and administration functions and expediting service delivery.
How you will contribute
You will support customers by asking appropriate questions in response to their questions so you can provide accurate responses and when appropriate, optimize calls by informing them of other available services they may be interested in purchasing. When necessary, you will follow up on outstanding issues with the client. In addition, you will respond to emails in the general customer service in-box and assign them to others when appropriate; handle emergency response service requests; support reception; and participate in site-wide projects.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• A scientific background with a recognized qualification
• Using your personality and technical credibility to develop excellent working relationships with clients and laboratory staff and to provide a positive, enthusiastic energy and drive
• Being a team player and taking initiative
• Effectively interacting by telephone, in writing, and face-to-face
• Handling multiple projects at once using an organized approach
• Offering advice and guidance on a broad range of scientific techniques to clients

More about this role
What you need to know about this position:

• Personalized profile for food service clients, experience with clients like Sigma
• Tracking in food service supply with internal/external clients
• Follow-up in conjunction with internal client to cover quotas
• Liaison with sales in monthly closings and relationship with areas such as demand planning, manufacturing operation
• Leadership to manage fill rate, orders and billing

Education / Certifications:

• Industrial Engineer or related or
• Bachelor's degree in economic-administrative area
• Minimum 5 years of experience

Job specific requirements:

• SAP, office,
• Excell advancing knowledge as essential

Work schedule:

• monday to friday - full time

No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections-in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Commercial RSSL
Science & Engineering