Customer Care Specialist English & German (Poland remote)

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.

With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life.

We’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here.

We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.

At Tylko, collaboration and trust aren’t buzzwords — they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job.

We’re seeking team-oriented individuals who are passionate about supporting customers and feel energized in a fast-paced setting. You express yourself clearly in Polish, English and German, and remain composed in challenging situations, and tackle problems with empathy and a solution-driven mindset. You’re structured, attentive to detail, and able to juggle multiple tasks while always keeping the customer experience as your top priority.

About the Team

The Customer Care Team, made up of 20+ people, supports Tylko customers from product configuration to delivery and assembly, answering questions along the way. They provide multilingual assistance and ensure an exceptional experience through clear communication.

The team values collaboration, learning, and a customer-first approach, working across departments to solve challenges and improve processes. Joining means becoming part of a dynamic, supportive environment where your ideas help shape great customer journeys.

Once you join our Team you will be responsible for:

• Responding to customer inquiries through all available communication channels (phone, email, messaging platforms and social media), while maintaining the highest standards of service quality and customer satisfaction.

• Assisting customers with sales-related inquiries, providing product information, and supporting the ordering process to enhance customer experience and contribute to revenue growth.

• Maintaining positive customer relationships by proactively communicating updates and providing clear, helpful information throughout the resolution process.

• Handling complex customer issues and complaints that require cross-functional collaboration across departments, ensuring timely, empathetic, and effective resolution to maintain high customer satisfaction.

• Sharing customer feedback  with other teams to highlight common issues, pain points, and improvement opportunities.

• Supporting knowledge management by updating and maintaining customer service processes, suggesting improvements based on customer feedback, and documenting best practices to enhance team efficiency and service quality.

• Taking part in additional projects and initiatives as needed.
  

Being a part of the Tylko team goes beyond clocking in every day. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard. We provide:

• One bonus day off every month (in addition to regular days off)

• Comprehensive healthcare

• Multisport card

• A generous discount on all Tylko products

• A dog-friendly office!

What we’re looking for:

• Fluent in English and Polish (C1) is required, plus fluency in German (C1)

• Previous experience in customer care, preferably in 2nd level support, with proven ability to handle complex issues, including complaints and escalations.

• Excellent oral and written communication skills 

• Customer-first approach to complex problem-solving

• Strong organizational skills and attention to detail

• Ability to multitask and prioritize effectively

• Friendliness, patience, and teamwork skills with the ability to work well with diverse people

• Availability to work shifts (8 am to 8 pm) CET

• Availability to work from our Warsaw office at least once every three months, and additionally when required for key projects or important training.

If you’re looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact — let’s talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful.