Position Responsibilities may include, but not limited to
- Monitor Call Center productivity to ensure successful attainment of department goals and objectives
- Monitor individual and team dynamics and identifies both positive and negative performance trends
- Determine work procedures and lead process improvement initiatives within the Customer Care Department
- Study and standardize procedures to improve efficiency
- Manage the budgetary requirements of the department, ensuring staffing is accurate and meets the demands of the department
- Participate in the hiring, coaching, and termination of employees, with assistance from Human Resources
- Effectively facilitate team meetings and is responsible for communication strategy to the Contact Center
- Assist with external clients to handle higher level concerns
- Responsible for 125-175 hourly employees and 6-9 supervisors
Required Skills and Experience
- Bachelor’s Degree or equivalent education and experience
- 5+ years of call center leadership experience
- Proficient in Microsoft Office Suite, with focus on Word, Excel and Outlook
- Excellent verbal, telephone, and written communication skills
- Ability to multi-task and handle numerous assignments simultaneously
- Strong leadership skills and the ability to take initiative
- Ability to work well in a team environment
- Effective training and meeting skills
- Professional, positive, and enthusiastic attitude
- Proven performance management, coaching, and counseling skills
- Strong attention to detail and analytical skills
Physical requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
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What We Do
Mom’s Meals is a leading national provider of nutrition solutions and home-delivered meals.
Our mission is to help patients and seniors get the nutrition they need to maintain independence while:
- Managing chronic health conditions
- Living with disabilities or limited mobility
- Lacking the desire or energy to prepare and cook healthy meals
Healthcare Focus:
We partner with health insurance companies, managed care organizations and federal and state supported programs to provide nutrition solutions for their client populations suffering from serious chronic diseases. We are a leading nutrition supplier for Medicaid Waiver and offer programs for Medicare Advantage and Dual Eligible beneficiaries. Our personalized selection of meals aid in the recuperation process post hospitalization, improve patient outcomes and reduce costly readmissions.
Specialty health-condition menus support dietary requirements for major chronic diseases impacted by nutrition: Heart Disease, Diabetes, and Renal Disease. Additional menus include Gluten-free and Vegetarian options.
Our large selection of meals appeal to a variety of individual tastes and are designed by Registered Dietitians, prepared with fresh ingredients by Chefs in USDA-inspected kitchens and distributed across 48 U.S. states to individuals’ homes or congregate sites.
Mom’s Meals is part of PurFoods LLC, a privately held and family owned/operated company based in Iowa.
