We require excellent Voice skilled resources for our Customer Care team.
- 25 International quality voice resources who will be equally flexible and comfortable to pick up Calls, Emails and Chats basis the flow
- Shift Timing: North America
The qualification and competencies required for this position will be:
- Experience – 2 years plus
- Competency – Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
- Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
- Excellent English communication skills (Verbal & written)
- Typing speed 20WPM@ 100% accuracy
- They should be willing to work in rotational night shifts (US) & rotational week offs.
- Candidates with an availability of 15 days or less will be preferred
- This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided
- Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
- We offer attractive monthly incentives slabs based on performance
- Must have : 120 MBPS Download, 10 MBPS Upload Speed Requirement for Wifi to continue Work From Home
Shift Timing: It is a 24/7 process, and we will need someone with flexible working hours and rotational weekly off
Joining date: 16th June 2025
Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable
Every round will be conducted basis the scores of the previous round and Interview Round includes:
- First Round: HR Screening through Video Conference
- Second Round: Tool based language + aptitude assessment through Video Conference
- Final Round: Business Operations Round through Video Conference
We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!
Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!
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What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage.
For more detailed information on First Advantage products and services, visit fadv.com.
