We require excellent Voice skilled resources for our Customer Care team.
- 25 International quality voice resources who will be equally flexible and comfortable to pick up Calls, Emails and Chats basis the flow
- Shift Timing: North America
The qualification and competencies required for this position will be:
- Experience – 2 years plus
- Competency – Critical Thinking, Analytical mind, Problem solving approach, Matured and Accountable
- Education – Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards
- Excellent English communication skills (Verbal & written)
- Typing speed 20WPM@ 100% accuracy
- They should be willing to work in rotational night shifts (US) & rotational week offs.
- Candidates with an availability of 15 days or less will be preferred
- This will be a work from office model (WFO). There may be a scope of WFH during the training period. Post the training basis the business needs the work model will be decided
- Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employer
- We offer attractive monthly incentives slabs based on performance
Compensation Bandwidth to be offered: 43k Per Month max + incentives as applicable
Every round will be conducted basis the scores of the previous round and Interview Round includes:
- First Round: HR Screening through Video Conference
- Second Round: Tool based aptitude assessment through Video Conference
- Final Round: Business Operations Round through Video Conference
We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!
Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
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