What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
You'll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You'll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.
What you'll work on:
- Respond to customer questions and issues via support tickets with clear, helpful communication
- Collaborate with internal teams to investigate and resolve customer challenges
- Participate in team initiatives that improve customer satisfaction and operational excellence
- Contribute to maintaining up-to-date help content and internal support documentation
- Support on-call coverage as needed for weekends, holidays, or high-volume periods
What you'll bring to Circle:
Core Requirements:
- 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
- Strong writing skills and the ability to explain complex ideas simply and clearly
- A team-first mindset with a focus on learning, problem-solving, and collaboration
- Passion for delivering excellent customer experiences
- Experience/familiarity with Slack, Apple MacOS and GSuite.
- Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts
Preferred Requirements:
- Familiarity with Salesforce Service Cloud or similar support systems
- Availability to work weekends and holidays as part of a rotating schedule
- Multilingual skills preferred
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $28.00 - $38.50
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
#LI-Remote
What the Team is Saying
.jpeg)
.jpeg)
Circle Compensation & Benefits Highlights
-
Wellbeing & Lifestyle Benefits — Remote-first setup, global co-working access, flexible PTO, and lifestyle stipends (home office, mobile, fitness) support daily flexibility and work–life balance. Company-funded meetups and an annual conference add connection without sacrificing remote autonomy.
-
Healthcare Strength — Market-competitive medical coverage, dental/vision, mental-health support, and a global wellness program are highlighted. Multiple leave options complement the health stack for broad wellbeing coverage.
-
Parental & Family Support — Paid parental leave is provided, with additional family-oriented perks such as fertility benefits and adoption assistance cited. These offerings signal meaningful support for caregivers alongside core health coverage.
Circle Insights
Similar Jobs
What We Do
Circle (NYSE: CRCL) is a global, internet financial platform company powering the foundation of an open, borderless, and programmable economy. Circle connects financial institutions, enterprises, and developers to the next generation of the internet financial system through digital assets such as USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Supporting trillions of dollars in economic activity and serving hundreds of millions of users worldwide, Circle enables value to move with the speed, security, and transparency of the internet. Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.
Why Work With Us
Our employees are treated as people first with a real purpose for being here. Circle has created an environment where people can thrive, grow, be challenged, and constantly build on their career. It's this same environment that draws competitive strength from within our employee base.
Gallery
Circle Offices
Remote Workspace
Employees work remotely.
Do your best work from home! Our remote jobs empower you to work around your life schedule. Want to switch up your work spot? We provide access to WeWork locations globally. Need time away? We offer flexible paid time off beyond paid holidays
