Job Purpose:
Our Customer Billing Specialist will be responsible for receiving and processing basic requests to perform credit/debit memo entry and adjustments for customer billing issues. This role will also handle requests including exception billing, correct billing errors, inventory and cost-related adjustments, billing verifications, and credit/debit memo entry.Job Responsibilities:
● Address the more common variety of scenarios encountered that causes billing exceptions/ errors.● Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines.
● Follow established approval matrix for processing credit memos.
● Research and gather supporting documentation for all assigned customer disputes.
● Develop knowledge of Veritiv’s ordering, billing, basic warehouse operations, and accounting processes to efficiently resolve customer issues.
● Identify scenario(s) encountered that cause customer disputes with assistance.
● Take appropriate action regarding impact to Sales Reps’ commission with assistance.
● Reconcile customer payment in Accounts Receivable system to validate the dispute application.
Additional Responsibilities & Qualifications:
● Strive to consistently meet or exceed individual and team goals.
●Address the more common variety of scenarios encountered that causes billing exceptions/ errors
●Complete common requests for credits and debits to correct quantity, item, price, cost, misc. charges, freight and other billing errors per established guidelines
● Build relationships to maintain professional, effective communication with team members and internal customers in Warehouse Operations, Accounts Receivable, Accounts Payable, Rebate & Contracts, Average Cost/ Accounting, Customer Experience, and Sales.
●Other related duties and responsibilities, as required or assigned
●Systems used include Oracle Cloud, CXWB, Oracle ESB, VOS(SFD), Uniscore, Document Viewer and WebCollect.
Work Experience:
● 1-3 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).Education:
● Bachelor's Degree PreferredWhat We Offer
- Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits and 401k, paid time off, tuition reimbursement, and much more!
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
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What We Do
Veritiv is a North American leader in business-to-business distribution solutions. We’re a Fortune 500® company with approximately 8,200 employees, $8.3 billion in revenue, and an expansive North American network. A leading provider of packaging, print and paper, publishing, facility solutions and logistics, we serve customers across virtually every industry – including more than half of our fellow Fortune 500 companies. We are shaping our systems and processes to support a successful and sustainable future. We don’t just encourage an entrepreneurial spirit, we embody it.
