Customer Billing & Dispute Management

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

Play a key part in ensuring accurate and timely management of the credit practices within the company’s accounting function.

Key Areas of Responsibility

• Responsible for superior service by ensuring customer’s queries/disputes are handled in timely manner and in accordance with company policy and procedures. They will engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for their designated Line of Business (LoB). The individual in this role should understand all aspects of order to cash.
• Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction.
• Resolve root cause issues that are driven through disputes, from an order to cash perspective.
• Responsible for providing leadership, training and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes.
• Communicate effectively (oral and written) to identify and document necessary information.
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
• Adherence to quality and compliance guidelines.
• Support any new initiatives and successful implementation.
• Key interface points will include sales, account support, operations, and account management leaders. They will also interface closely with outsourced and retained resources as needed to resolve and close issues. 

Basic Requirements

• Languages: English and Spanish
• Previous experience within collections/billing/dispute management space
• Strong problem solving and customer service skills
• Ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate company risk
• Ability to drive results through virtual and or cross functional teams
• Strong sense of accountability and urgency
• Must possess a passion for delivering excellent service and resolving service problems
• Ability to Work collaboratively with other team members from different disciplines and backgrounds

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.