We love the magic of memory keeping
At Journi, we’re on a mission to build the world’s most-downloaded printing app.
With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories.
We’re looking for a Customer Automations & Analytics Specialist to join our Customer Happiness team. You’ll turn complex workflows into elegant systems and use data to make our support operations run like clockwork. You’ll own the "behind-the-scenes" magic that empowers our team to focus on what matters most: making users happy.
🚀 What you'll doDesign and build system integrations that connect our support platform, AI agents, and internal tools. Using APIs, webhooks, and middleware (Make.com, n8n, or similar)
Own and evolve our AI agent setup end-to-end: configuring conversational flows, connecting agents to backend systems and data sources, and improving resolution quality over time. For example, connecting our AI agent to a Discount API so it can apply store credit automatically, without a human touching the ticket
Build dashboards and analytics frameworks that turn support and automation data into clear, actionable insights for leadership decisions
Configure and maintain our ticketing platform (Zendesk) triggers, automations, macros as one piece of a broader automation architecture, not the whole job
Collaborate with Engineering and Product to make sure data moves cleanly between systems, and to scope integrations that go beyond what no-code tools alone can do
Systems integration experience: 1+ years connecting SaaS platforms to each other using APIs, webhooks, and middleware/iPaaS tools (Make.com, n8n, Zapier, or similar) this is the core of the role, not a side skill
Hands-on AI agent experience: you've built, configured, or maintained AI-powered agent workflows (chat, voice, or backend-triggered), and understand how to connect them to real data and systems rather than just prompt-tune them
Data fluency: you're comfortable working with data to build reports and dashboards; basic SQL or familiarity with BI tools (Tableau, Zendesk Explore, or similar) is a strong plus
Debugging instinct: you can read a failed webhook payload and figure out why it failed, not just that it did
Nice to have, not required: hands-on Zendesk (or similar CRM/ticketing platform) experience; we'll teach you our setup, but it's a plus if you've worked as a Zendesk Admin
Relevant background: a degree in Business Informatics, Information Management, or a related field is a plus, though equivalent hands-on experience speaks just as loudly
Clear communication: your English is strong, and you can explain technical ideas to anyone without jargon
You have the right to work in the EU/Austria and are based in Vienna or open to relocating
A happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer:
A fair annual gross salary starting at € 40.000. Our final offer depends on your experience and qualifications.
Plus, a bunch of awesome social benefits, such as:
Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!)
Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri)
Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences
Go places: we reimburse your public transport card for Vienna
Team first: join our yearly team-building Journi to exciting destinations
Mac your life easier: with a company MacBook, also available for personal use
Boost your German: weekly in-house lessons in small groups
Special treatment: enjoy a premium membership on all Journi products
... and more!
📫 What to expect after you apply
Intro call with the Talent Acquisition team (30 min)
Technical Interview with the Customer Happiness team (1,5 h)
Final interview with the Leadership team (1 h)
Please include your CV and cover letter with your application.
About usEveryone is welcome at Journi
No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us.
Turning digital memories into something you can hold
Our goal is simple: to make it effortless for you to preserve the memories you cherish. By combining smart technology with a love for design, we turn "photo chaos" into high-quality keepsakes in seconds. You capture the moments; we help you keep them forever.
A global team with heart
More than 10 million people around the world already use Journi to create their Photo Books, and we’re just getting started. We’re a global team of 100+ people united in Vienna, thinking big and building with care. We work hard, but we never take ourselves too seriously. We keep things informal, friendly, and always on our users' side.
If you’re excited to solve meaningful challenges and shape a product loved by millions, we’d love to hear from you. 🌟
Skills Required
- 2+ years configuring tools like Zendesk or Freshdesk
- Degree in Business Informatics, Information Management, or related field (or equivalent experience)
- Comfort with basic JSON, REST APIs, and webhooks
- Experience with no-code tools like Zapier or N8N
- Fluent English communication skills
What We Do
Journi is on a mission to build the world’s most-downloaded printing app, helping over 10 million users worldwide turn their favorite moments into beautifully designed Photo Books and Prints using smart AI.
