Work Pattern
Sunday 12:30-18:00
Friday 14;00-22:00
Saturday 13:00-21:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
- Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
- Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
- At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
- Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
- Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
About Us
Skills Required
- Digitally confident; able to use store digital tools to complete transactions and check rates
- Deliver excellent customer service with a proactive sales mindset
- Accuracy handling cash and financial transactions and adherence to safe, legal, and financial-crime processes
- Ability to work flexible retail hours including weekends and evenings (as per rota)
- Teamwork: support colleagues, share product knowledge, and help build capability in others
- Attention to detail and ability to work at pace while maintaining presentation standards
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
